Service Manager

Owen Daniels; England; On-site; GBP 40,000 - 55,000; Full time

Job summary

A well-established engineering business is seeking an experienced Service Manager to lead their team in the UK. You will be responsible for overseeing the Service Department, ensuring efficiency and customer satisfaction while managing a team of engineers. The ideal candidate will have a strong engineering background in refrigeration or HVAC, excellent leadership skills, and a full UK driving licence. This role offers a competitive salary, performance-related bonuses, and opportunities for career progression.

Benefits

Competitive salary

Performance-related bonus scheme

Fully expensed company vehicle

Supportive working environment

Career progression opportunities

Qualifications

• Proven experience managing a service department, preferably in refrigeration or HVAC.
• Strong leadership and people management skills.
• Technical background in refrigeration or similar systems is desirable.
• Full UK driving licence is essential.

Responsibilities

• Lead and support a team of service engineers.
• Plan and allocate service and maintenance work.
• Monitor department performance and manage profitability.
• Build and maintain long-term customer relationships.

Skills

Leadership

Customer relationship management

Technical understanding of refrigeration systems

Budget management

Job description

Overview

Are you an experienced Service Manager with a strong engineering background, ready to lead and develop a dedicated team? We are looking for a proactive and hands-on Service Manager to take full responsibility for our client\'s Service Department, supporting a wide range of agricultural and process industry customers across the UK. This is a fantastic opportunity to play a key leadership role, driving efficiency, profitability, and customer satisfaction within a well-established engineering business.

Responsibilities

• Lead, manage, and support a team of Refrigeration Service Engineers and administrative staff.
• Plan, schedule, and allocate all service, maintenance, installation, and breakdown work.
• Manage the service rota and call-out system to ensure excellent customer coverage.
• Build and maintain strong, long-term customer relationships.
• Monitor department performance, control costs, and manage profitability.
• Ensure full compliance with Health & Safety, FGas regulations, and company procedures.
• Recruit, train, and develop team members to achieve high performance.
• Identify new service opportunities and contribute to business growth.
• Drive continuous improvement in processes and customer service standards.

What We\'re Looking For

• Proven experience successfully managing a service department, ideally within refrigeration, HVAC, or a related engineering field.
• Strong leadership and people management skills with the ability to motivate a team.
• A technical understanding of refrigeration, HVAC, or dairy processing systems; a hands-on engineering background is highly desirable.
• Commercial acumen with experience managing budgets, costs, and profitability.
• Exceptional communication and customer relationship skills.
• A full UK driving licence is essential.

What We Offer

• A competitive salary, enhanced by a performance-related bonus scheme.
• A fully expensed company vehicle, phone, and laptop.
• A supportive and collaborative working environment where your contribution is valued.
• Genuine opportunities for career progression and personal development.
• Ongoing investment in your technical and management training.