Service Manager

ESHT; Eastbourne; On-site; GBP 58,000 - 65,000; Full time

Benefits offered by this job

NHS pension scheme

Staff development

On-site staff accommodation

Employee Assistance Programme

Staff restaurants

Job summary

East Sussex Healthcare NHS Trust in East Sussex is seeking a Service Manager to join the Medicine and Urgent Care Division. You will lead change across acute medicine, working with colleagues across Medicine and Urgent Care to deliver integrated, responsive care.

The role involves managing service improvement projects to enhance patient flow, supporting daily operations, and building strong multidisciplinary relationships.

Qualifications

• Educated to degree level or proven equivalent experience.
• Postgraduate leadership/management qualification or equivalent training.
• Evidence of ongoing CPD to masters level.
• Budget management qualification or equivalent level of knowledge.

Responsibilities

• Lead service improvement projects to enhance patient flow and experience.
• Advise and support daily service operational delivery.
• Collaborate with Head of Care Group, Clinical Leads, and Heads of Nursing.
• Manage a busy workload with initiative and sound judgement.
• Build relationships across multidisciplinary teams to deliver divisional objectives.

Skills

Strategic leadership

Operational service management

People management

Change management

Budgeting

Education

Degree level or equivalent

Postgraduate leadership/management qualification

CPD to masters level

Budgeting qualification or experience

Job description

The issues affecting Microsoft services have been improving but disruption is continuing and we cannot be sure services are fully restored. Please see below for further information

The majority of our hospital-based services are operating as usual, and procedures are going ahead as planned. Please attend any appointments you have scheduled and follow the instructions you will have already received.

The issues affecting Microsoft services have been improving but disruption is continuing and we cannot be sure services are fully restored. Please see below for further information

The majority of our hospital-based services are operating as usual, and procedures are going ahead as planned. Please attend any appointments you have scheduled and follow the instructions you will have already received.

How this affects our services (click to expand)

• Planned appointments: Please continue to attend your appointments as planned unless advised otherwise. There is no need to call ahead to check.
• Maternity services: These are still running and we’re here to support you. Please call our triage number on 0300 131 5341 if you have any questions about your pregnancy or are in labour.
• Contacting our services: If you need to get in touch with a specific team or department, please contact the relevant service by telephone rather than email.
• Urgent and emergency care: NHS 111 online and 999 services remain unaffected. If you need urgent medical help or advice, please continue to use these services as normal.
• Community-based services: (single point of access, district nursing, therapies etc.) are unable to send or receive referrals and we are prioritising on the basis of urgency.

We are monitoring the situation and will update this notice as further information becomes available. We apologise for any inconvenience and thank you for your patience and understanding.

We do not charge fees for job applications, recruitment processes, sponsorship arrangements or employment offers. All current vacancies can be found below, with the published contact details being the only authorised routes for recruitment communications, applications and verification of job offers.

Main area Service Manager - Urgent Care Grade NHS AfC: Band 8a Contract Permanent Hours Full time - 37.5 hours per week (working cross site) Job ref 374-LL0406

Site Eastbourne DGH - CQ hospital - cross Site Town Eastbourne Salary £57,528 - £64,750 per annum, pro rata Salary period Yearly Closing 27/11/2026 23:59

We are proud to provide ‘Outstanding’ care and be a great place to work.

East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.

We are one of the largest organisations in East Sussex with an annual income of £700 million and we are the only integrated provider of acute and community care in Sussex.

Our extensive health services are provided by over 8,000+ dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people’s own homes.

The Care Quality Commission (CQC) rated us as ‘Good’ overall, and ‘Outstanding’ for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated ‘Outstanding’ and Eastbourne DGH was rated ‘Good’ Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services.

Job overview

Are you ready to lead change and make a real impact in Acute Medicine?

An exciting opportunity has arisen for a Service Manager to join the Medicine and Urgent Care Division at East Sussex Healthcare NHS Trust.

This role comes at a time where there are projects taking place within the acute setting, to enhance patient pathways. You will work closely , as Service Manager for Acute Medicine , with colleagues across the Medicine and Urgent Care Division, Acute Medicine and Emergency Departments to deliver more integrated, responsive care for our population.

What you’ll be doing:

• Leading and supporting service improvement projects to enhance patient flow and experience.
• Advising and supporting daily service operational delivery.
• Working collaboratively with Head of Care Group, Clinical Leads, and Heads of Nursing.
• Managing a busy and varied workload, using initiative and sound judgement to prioritise effectively.
• Building strong relationships across multidisciplinary teams to deliver divisional objectives.

This is a fantastic opportunity to be part of a supportive and forward-thinking team, driving meaningful change in Acute Medicine.

Main duties of the job

The post will be based cross Eastbourne District General Hospital and Conquest Hospital.

What we’re looking for:

• A proactive, solutions-focused leader with experience in operational service management and a sounds understanding of the operational management of elderly care pathways.
• Someone who thrives in a fast-paced environment and can work autonomously.
• A team player who understands the challenges faced by clinical and non-clinical colleagues alike.
• A passion for improving care for older people and a commitment to service excellence.

We can promise you a challenging and diverse role that will both stretch and develop you, and your professional development will be strongly encouraged and supported. Pleases see job description and person specification for full details.

Working for our organisation

A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to nurseries at Conquest Hospital and Eastbourne District General Hospital, staff restaurants and on-site staff accommodation.

In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme which is available to staff 24 hours a day 7 days a week. Onsite parking is available for a small administration fee.

Detailed job description and main responsibilities

Please refer to the job description attached.

If you have any questions about this position please do not hesitate to contact us.

Qualifications

• Educated to degree level or proven equivalent experience, skills and knowledge
• Recognised postgraduate leadership / management qualification or equivalent training and experience.
• Evidence of ongoing relevant CPD to masters equivalent
• Budget management qualification or equivalent level of knowledge and experience

Experience

• A broad range of in-depth managerial and/or clinical experience at a senior level in NHS or a similar large complex organisation.
• Demonstrates an ability to critically analyse, problem solve and prioritise.
• Experience of effective management of health care related services
• Evidence of service delivery and of holding others to account
• Proven experience of staff managementExperience of managing budgets.
• Relevant experience in a similar role in NHS
• Experience of undertaking service improvement audit
• Project management

Skills / Knowledge / Abilities

• Ability to manage multiple priorities and deliver effectively
• Working knowledge of structure, functions, culture and values of NHS and relationship with other agencies particularly in portfolio areas
• Innovative leader able to inspire and motivate teams and individuals to the benefit of organisation, staff and patients
• Well organised critical thinker who is able to organise and direct others
• Able to present complex information on professional and governance issues to colleagues and those from other professions; management teams, patient and public
• Enhanced skills in clinical specialty.

Patients come first at East Sussex Healthcare NHS Trust.

Our vision is to be:

• The healthcare provider of first choice for the people of East Sussex.

Our mission is to:

• Deliver better health outcomes and an excellent experience for everyone we provide with healthcare services.

Our strategic objectives are to:

• Improve quality and clinical outcomes by ensuring that safe patient care is our highest priority.
• Play a leading role in local partnerships to meet the needs of our local population and improve and enhance patients’ experiences.
• Use our resources efficiently and effectively for the benefit of our patients and their care to ensure our services are clinically, operationally and financially sustainable.

Our aims are that all services delivered by the Trust are:

• Safe
• Effective
• Caring
• Responsive and
• Well led

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

This vacancy may close early if it receives a high number of applications.