Service Manager

East Sussex Healthcare NHS Trust; Eastbourne; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Staff development

NHS pension scheme

On-site staff accommodation

Staff restaurants

Job summary

East Sussex Healthcare NHS Trust is seeking a proactive Service Manager to lead change in Acute Medicine. You will work across Eastbourne District General Hospital and Conquest Hospital to improve patient flow and care pathways, collaborating with clinical and non-clinical teams to deliver divisional objectives.

The role requires autonomous leadership, strong operational management, and a commitment to service excellence for older adults within the Medicine and Urgent Care Division.

Qualifications

• Experience in operational service management in acute medicine or elderly care pathways.
• Ability to work autonomously in a fast-paced environment.
• Strong collaboration with clinical and non-clinical colleagues.

Responsibilities

• Leading and supporting service improvement projects to enhance patient flow and experience.
• Advising and supporting daily service operational delivery.
• Working collaboratively with Head of Care Group, Clinical Leads, and Heads of Nursing.
• Managing a busy and varied workload, using initiative and sound judgement to prioritise effectively.
• Building strong relationships across multidisciplinary teams to deliver divisional objectives.

Skills

Operational leadership

Service improvement

Autonomous working

Team collaboration

Job description

Are you ready to lead change and make a real impact in Acute Medicine?

An exciting opportunity has arisen for a Service Manager to join the Medicine and Urgent Care Division at East Sussex Healthcare NHS Trust.

This role comes at a time where there are projects taking place within the acute setting, to enhance patient pathways. You will work closely , as Service Manager for Acute Medicine , with colleagues across the Medicine and Urgent Care Division, Acute Medicine and Emergency Departments to deliver more integrated, responsive care for our population.

What You’ll Be Doing

• Leading and supporting service improvement projects to enhance patient flow and experience.
• Advising and supporting daily service operational delivery.
• Working collaboratively with Head of Care Group, Clinical Leads, and Heads of Nursing.
• Managing a busy and varied workload, using initiative and sound judgement to prioritise effectively.
• Building strong relationships across multidisciplinary teams to deliver divisional objectives.

This is a fantastic opportunity to be part of a supportive and forward-thinking team, driving meaningful change in Acute Medicine.

The post will be based cross Eastbourne District General Hospital and Conquest Hospital.

What We’re Looking For

• A proactive, solutions-focused leader with experience in operational service management and a sounds understanding of the operational management of elderly care pathways.
• Someone who thrives in a fast-paced environment and can work autonomously.
• A team player who understands the challenges faced by clinical and non-clinical colleagues alike.
• A passion for improving care for older people and a commitment to service excellence.

We can promise you a challenging and diverse role that will both stretch and develop you, and your professional development will be strongly encouraged and supported. Pleases see job description and person specification for full details.

A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to nurseries at Conquest Hospital and Eastbourne District General Hospital, staff restaurants and on-site staff accommodation.

In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme which is available to staff 24 hours a day 7 days a week. Onsite parking is available for a small administration fee.

For further details / informal visits contact: Name: Samuel Roberts Job title: Deputy Divisional Director Operations Email address: [e-mail]