Service Manager

Practicus Ltd; East Midlands; On-site; GBP 50,000 - 55,000; Full time

Job summary

A health and social care organization in the East Midlands seeks a Service Manager to oversee customer service delivery, manage staff recruitment and training, and maintain service registration. Ideally, candidates should hold an RGN registration and a Level 5 Diploma in Leadership. The position offers a salary between £50,000 and £55,000 and requires strong leadership and financial management skills.

Qualifications

• Substantial experience in a supervisory or management capacity in a care environment.
• Commitment to professional training and keeping up-to-date with standards.
• Willingness to travel and stay overnight if required.

Responsibilities

• Manage resources to ensure exceptional customer service.
• Hold and maintain registration for the service.
• Monitor and develop staff performance within policy requirements.
• Implement service training plans in consultation with Learning and Development.

Skills

People skills

Financial data analysis

Employment practice knowledge

IT skills

Negotiation skills

Education

Level 5 Diploma in Leadership for Health and Social Care

NMC registration as RGN

Job description

The Service Manager will directly manage resources to ensure exemplary customer service to people who use their services whilst ensuring budgetary compliance.

To be responsible for holding and maintaining the appropriate registration for the service.

To provide leadership, management and clear direction in the delivery of all services within your defined area(s) of responsibility.

Manage the recruitment, selection and on-going training, development and performance of all staff within your service to ensure achievement of national minimum care standard requirements.

Monitor and develop the individual and team performance of all members of staff to achieve optimum performance within defined organisational policy requirements.

Ensure that disciplinary matters, grievances and whistle blowing issues are dealt with promptly and professionally in accordance with organisational procedures.

Develop and implement service training plans in consultation with the Learning and Development team.

Person Specification: Essential Requirements

• NMC registration as RGN
• Level 5 Diploma in Leadership for Health and Social Care or equivalent qualification as required for registration with the relevant inspectorate.
• Substantial experience of operating in a supervisory or management capacity in a care environment.
• Demonstrate a commitment to continue training and developing professionally to maintain your competence as a manager, including keeping up to date with your knowledge of standards and legislation.
• To be able and willing to travel and stay away overnight if required.
• To have a genuine commitment to the values and ethos of Leonard Cheshire.

Key Competencies and Skills

• Strong ‘people' and communication skills.
• A thorough understanding of financial data with the ability to set and manage budgets, understand and analyse spreadsheets and make effective savings.
• Understanding of employment practice and Health and Safety legislation.
• Clear understanding of and ability to deliver to the regulatory framework and legal environment in which we work.
• To have highly developed IT skills in standard Microsoft packages.
• Demonstrate partnership working with a variety of stakeholders and ability to negotiate with stakeholders.
• Knowledge of marketing and fundraising techniques would be advantageous.

Salary: £50-£55k

We are an equal opportunities employer and welcome applications from all suitably qualified persons.