Service Manager

CBRE; Dartford; On-site; GBP 40,000 - 60,000; Full time

Job summary

CBRE seeks a Contract Manager in Dartford to manage facility-related contracts and lead the Engineering team. Responsibilities include overseeing operations, ensuring compliance, and developing financial strategies. Ideal candidates will have experience in Building Services and relevant qualifications, fostering a customer-focused approach while maintaining quality standards across facilities.

Qualifications

• Experience in the Building Services industry required.
• Strong communication skills to lead teams.
• Understanding of Health and Safety; NEBOSH/IPOSH is desirable.

Responsibilities

• Manage contracts for maintenance and operations of facilities.
• Oversee daily operations ensuring compliance with CBRE processes.
• Develop financial plans and maintain strong client relationships.

Skills

Communication

Leadership

Organizational

Time Management

Education

City and Guilds level

ONC/HNC or higher

Tools

Microsoft Office

Job description

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Company Profile

CBRE is the global leader in real estate services, leveraging the industry's most powerful knowledge base to meet the commercial real estate needs of clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. We employ over 70,000 people across 48 countries.

Job Title: Contract Manager

CBRE Global Workplace Solutions is a leading provider of integrated facilities and corporate real estate management. We are recruiting a Contract Manager to join our team in Kent.

Role Summary:

1. Manage contracts related to staff, operation, and maintenance of electrical and mechanical plants/services, project works, and building performance.
2. Oversee daily operations of the Engineering team, ensuring compliance with CBRE processes and procedures.
3. Direct and manage all CBRE staff and subcontractors, ensuring adherence to working practices.
4. Complete weekly operations reports and participate in client meetings and operational reviews.
5. Report any issues affecting building and facilities operations promptly to senior management.
6. Review and improve operating procedures and emergency/contingency plans for critical systems.
7. Coordinate with the client and CBRE Area Manager on contract issues such as defects and deficiencies.
8. Ensure staff are trained and knowledgeable about the operation of critical and non-critical systems.
9. Maintain quality standards across facilities.
10. Communicate and implement business policies and processes effectively.
11. Optimize staffing levels to balance cost and service quality.
12. Collaborate with other Operations Managers for business development and team support.
13. Develop financial plans for revenue, profit, cost reduction, and growth, ensuring targets are met or exceeded.
14. Maintain control systems to meet statutory, policy, and contractual obligations.
15. Foster a customer-focused approach and maintain strong client relationships.
16. Provide leadership, coaching, and support to team members.
17. Communicate effectively through management meetings, reports, and other channels.
18. Promote learning, training, and development within the team.
19. Attend training on plant and system installation, including overnight stays if necessary.

Experience Required:

1. Experience in the Building Services industry.
2. HV Authorised Person (preferred).
3. Formal Electrical or Mechanical training to at least City and Guilds level, preferably ONC/HNC or higher.
4. Strong communication skills, with the ability to lead and motivate technicians/operatives.
5. Understanding of Health and Safety issues; NEBOSH/IPOSH or equivalent training is desirable.
6. Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
7. Good command of English and Mathematics.
8. Excellent organizational and prioritization skills.
9. Ability to work under pressure and deliver services within deadlines.