Service Manager

Croydon Council; Croydon; On-site; GBP 69,000 - 71,000; Full time

Job summary

Croydon Council in Croydon is seeking a strategic leader to oversee the Adult Social Care Mental Health Locality and Specialised Services. You will lead service development, work with partners across agencies, and ensure alignment with legal and policy frameworks to maximise independence for residents.

The role reports to the Head of Service and focuses on delivering improved outcomes, governance, and a transformation-driven care plan for adults with mental health needs.

Responsibilities

• Lead and manage Croydon Adult Social Care Mental Health Locality and Specialized Services.
• Build partnerships with other agencies and Croydon council departments to ensure support networks for residents.
• Ensure that adults with mental health needs have social care needs met under Care Act 2014, Mental Health Act 1983, and related legislation.
• Monitor and drive the implementation of the service plan and governance, aligning with transformation agendas.

Job description

Salary range: Grade 17 £68,57 £71,055p.a. plus fantastic benefits
Contract: Permanent
Hours of work: 36 hours per week
Location: Croydon

Croydon is taking a place-based approach, focusing on statutory responsibilities, prevention and early intervention, and taking a whole family, strengths-based recovery approach; working alongside residents and their families to maximise their life chances and outcomes. The role operates within that context and has become available following a restructure of Adult Social Care Mental Health Service.

The post holders will be responsible for the leadership and management of Croydon Adult Social Care Mental Health Locality and Specialised Services; build partnerships with other agencies and internal Croydon council department and ensure that there is a network of support available to people to assist them in maximising their independence.

The position offers excellent opportunity to work as a strategic lead towards the development and continuous improvement of the overall service, reporting to the Head of Service, and the implementation and monitoring of the service plan. Ensuring that the work of the service complies with all relevant legislation and statutory guidance. Specifically, to ensure that adults with mental health needs have their social care needs met in line with the requirements of the Care Act 2014, Mental Health Act 1983, the Mental Capacity Act 2005, any other relevant legislation, and the transformation agendas for health and social care.

Enquiries for this position and contact person:

[e-mail]

Interviews will be held W/C 14 September 2026

Croydon Council’s priorities

The Council balances its books, listens to residents, and delivers good sustainable services

• Get a grip on the finances and make the council financially sustainable
• Become a council which listens to, respects and works in partnership with Croydon’s diverse communities and businesses
• Strengthen collaboration and joint working with partner organisations and the voluntary, community and faith sectors
• Ensure good governance is embedded and adopt best practice
• Develop our workforce to deliver in a manner that respects the diversity of our communities

Key business plan outcomes:

• Croydon is a place of opportunity for business, earning and learning
• Children and young people in Croydon have the chance to thrive, learn and fulfil their potential
• Croydon is a cleaner, safer and healthier place, a borough we’re proud to call home
• People can lead healthier and independent lives for longer
• Croydon Council’s new ways of working

Equal Opportunities Statement

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.
The Successful candidate will be subject to a DBS check, if the role requires one.