Service Coordinator

Croydon Council; Greater London; On-site; GBP 40,000 - 41,000; Full time

Benefits offered by this job

Hybrid working

Flexible working arrangements

Job summary

Croydon Council is seeking a Service Coordinator in Children’s Social Care to deliver high quality service support, ensure best practice and governance across the practice system. This permanent, full-time role offers a hybrid pattern with three office days and two days at home, plus a Grade 7 salary of £39,519–£40,575.

The post is designed to support services in a fast-moving, political local government environment.

Qualifications

• Knowledge of common service support systems used throughout the council.
• Good knowledge of customers' service support requirements.
• Knowledge of national legislation, policies, standards, and initiatives relevant to this role within a local government environment.
• Ability to prioritise own workload and that of a large team to meet deadlines in a fast-changing environment.
• Ability to work in a large complex, political organisation and to understand and operate within national and local frameworks of accountability.

Responsibilities

• To provide high quality service support, ensuring the implementation of best practice and service standards.
• To build effective working relationships and support collaborative ways of working with practitioners, social workers, managers in children social care.
• To ensure agile and flexible working across the practice system to ensure consistent service delivery.
• Participate in the development and implementation of service improvements, ensuring compliance with statutory guidance and policies, provide guidance, support and expertise.

Skills

Service systems knowledge

Customer service requirements

Knowledge of legislation and policies

Prioritisation of workload

Stakeholder engagement

Job description

Job Description

Service Coordinator - Children's Social Care

Salary: Grade 7 £39,519-£40,575

Full-time: 36 hours per week Mon-Fri (3 office days, 2 days at home)

Permanent

The Opportunity

To provide high quality service support, ensuring the implementation of best practice and service standards. To build effective working relationships and support collaborative ways of working with practitioners, social workers, managers in children social care. To ensure agile and flexible working across the practice system to ensure consistent service delivery. Participate in the development and implementation of service improvements, ensuring compliance with statutory guidance and policies, provide guidance, support and expertise. Ensure that processes, systems, and governance arrangements are followed and fit for purpose.

About You

We are looking for a confident individual, who also has:

• Knowledge of common service support systems used throughout the council.
• Good knowledge and understanding of the customers' service support requirements.
• Knowledge of national legislation, policies, standards, and initiatives relevant to this role within a local government environment.
• Ability to prioritise own workload and that of a large team to meet deadlines in a fast-changing environment.
• A clear appreciation of the demands of working within a multiple stakeholder, fast-paced, highly political environment.
• Ability to work in a large complex, political organisation and to understand and operate within national and local frameworks of accountability.

About Us

Croydon Council's priorities

The Council balances its books, listens to residents, and delivers good sustainable services

• Get a grip on the finances and make the council financially sustainable
• Become a council which listens to, respects and works in partnership with Croydon's diverse communities and businesses
• Strengthen collaboration and joint working with partner organisations and the voluntary, community and faith sectors
• Ensure good governance is embedded and adopt best practice
• Develop our workforce to deliver in a manner that respects the diversity of our communities

Key business plan outcomes

• Croydon is a place of opportunity for business, earning and learning
• Children and young people in Croydon have the chance to thrive, learn and fulfil their potential
• Croydon is a cleaner, safer and healthier place, a borough we're proud to call home
• People can lead healthier and independent lives for longer
• Croydon Council's new ways of working

Equal Opportunities Statement

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.

The Successful candidate will be subject to a DBS check, if the role requires one.