Service Manager

Normanshire Care Services Ltd; City Of London; On-site; GBP 32,000 - 37,000; Full time

Job summary

A dedicated care service provider in London is looking for a Service Manager to oversee care operations and ensure compliance with regulations. The role requires NVQ Level 3 or 5 and management qualifications, along with strong leadership and communication skills. Salary ranges from £32,000 to £37,000 annually. This full-time position offers the opportunity to make a difference in the lives of those with learning disabilities.

Benefits

Benefits package

Qualifications

• NVQ Level 3 or 5 required.
• Relevant management qualifications essential.

Responsibilities

• Overseeing care and support operations.
• Collaboration with stakeholders.
• Managing service rotas.
• Conducting risk assessments.
• Supervising and developing staff.

Skills

Strong numeracy and literacy

Proficient in IT

Excellent communication skills

Organizational skills

Ability to multitask

Leadership abilities

Team management abilities

Education

NVQ Level 3 or 5

Relevant management qualifications

Job description

As a Service Manager at Normanshire Care Services Ltd, you will be responsible for overseeing care and support operations within at least one service area, ensuring compliance with contract specifications. Candidates should possess either an NVQ Level 3 or 5, along with relevant management qualifications. A thorough understanding of CQC KLOE and experience with diverse client groups is crucial. Familiarity with MCA and DOLs, as well as budgeting and staff management experience, is required.

Key Responsibilities:

• Collaborate with the Service Manager to manage service rotas and organize stakeholder meetings.
• Ensure timely repairs and compliance with safety regulations.
• Conduct support planning and risk assessments, maintaining high-quality documentation.
• Develop Personal Emergency Evacuation plans and handle complaints transparently.
• Supervise and develop staff, manage agency usage within budgets, and oversee financial transactions.
• Implement safeguarding policies, conduct audits, and facilitate key working sessions.
• Support service users with benefit applications and lead pre-admission assessments.
• Ensure effective medication administration.

Qualifications:

• NVQ Level 3 or 5.
• Relevant management qualifications.

Skills:

• Strong numeracy and literacy.
• Proficient in IT.
• Excellent communication and organizational skills.
• Ability to multitask and work flexibly.
• Leadership and team management abilities.

Experience: Required
Languages: English – Advanced
Employment: Full-time
Schedule: 8AM-5PM
Salary: £32,000 – £37,000 yearly
Benefits: Perks

About Normanshire Care Services Ltd:
Normanshire Care Services is a Care Quality Commission (CQC) registered care home dedicated to providing professional care and support for adults with Learning disabilities and associated mental illness. Our expertise lies in supporting adults.