Service Manager

Hunter Selection; Cardiff; On-site; GBP 55,000 - 60,000; Full time

Job summary

A leading recruitment consultancy seeks a Service Manager in Cardiff to oversee service operations. You will lead a team of engineers and ensure excellent customer service. The role requires a strong background in service management and people management skills. Competitive salary of £55,000 - £60,000 plus benefits including car allowance and healthcare options.

Benefits

Car allowance

Group pension scheme

Company laptop and phone

Free gym membership

Free healthcare

Qualifications

• Previous experience working in a Service Manager role.
• Ideally have worked within a facilities, M&E or fire alarm systems background.
• Strong people management skills.

Responsibilities

• Lead and manage a team of service engineers and office-based admin staff.
• Coordinate service schedules, planned maintenance, and emergency call-outs.
• Oversee customer service delivery and ensure timely resolution of issues.

Skills

People management

Background in service and sales

Experience in facilities or M&E

Job description

Overview

Service Manager

Cardiff

27129/534M

55,000 - 60,000 plus car allowance and other benefits

Benefits

• A starting salary of 55,000 - 60,000
• Car allowance
• Group pension scheme - contributions increasing after 1 year service
• Company laptop and Phone
• Free gym membership (after 1 year)
• Free healthcare (after 1 year)

Due to continued investment and expansion, a fantastic opportunity has arisen for a Service Manager to join a market-leading business. This company is at the forefront of its industry and plays a vital role in delivering outstanding service to clients nationwide. Recognised as a Gold Investor in People, they offer genuine opportunities for career development, progression, and long-term growth.

Role & Responsibilities

As Service Manager you will lead the service operations. This pivotal role involves managing a team of field-based service engineers and office-based administrative staff, ensuring the smooth delivery of maintenance, compliance, and customer service.

• Lead and manage a team of service engineers and office-based admin staff
• Coordinate service schedules, planned maintenance, and emergency call-outs
• Oversee customer service delivery and ensure timely resolution of issues
• Monitor KPIs, service performance, and client satisfaction
• Manage internal workflows, documentation, and reporting systems
• Conduct regular team meetings, performance reviews, and training initiatives
• Maintain accurate records of service contracts, SLAs, and compliance documentation

Knowledge, Skills & Experience

• Previous experience working in a Service Manager role
• Background with service and sales
• Ideally have worked within a facilities, M&E or fire alarm systems background
• Strong people management skills

If you would like more information, please contact Sam Paynter

If you are interested in this position please click 'apply'.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.