Service Manager

Vindis Group; Cambridge; On-site; GBP 25,000 - 45,000; Full time

Job summary

Join a dynamic and innovative organization as an Aftersales Controller, where customer obsession is at the core of our ethos. In this role, you will engage with customers and support a collaborative team environment, ensuring high standards of service and communication. You will have the opportunity to develop your career through accredited leadership programs and comprehensive training. The company is committed to employee wellbeing, offering a range of benefits including a guaranteed bonus for the first three months, access to an Employee Assistance Programme, and a Life Assurance policy. This is your chance to be part of a forward-thinking team dedicated to excellence.

Benefits

Guaranteed bonus for first 3 months

Employee Car Scheme

Life Assurance policy

24/7 Employee Assistance Programme

Qualifications

• Customer-facing experience is required for this role.
• A full UK driving licence is essential.

Responsibilities

• Deliver on the Service Core Process and customer communication strategy.
• Maintain accurate electronic records and develop relationships with the Workshop Team.
• Contribute to a quality culture focused on first-time fixes.

Skills

Customer Service Excellence

Communication Skills

Team Collaboration

Job description

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A Little Bit About Us:

The Vindis Group is seeking to appoint an Aftersales Controller to join its team.

As one of approximately 700 team members, you will demonstrate the behaviours that the Vindis Group knows are integral to its continued success. We are passionate about our Company's heritage, its future, our loyal customers and our valued employees; and we believe in embracing the potential of our business in a positive and objective way. We strive to maintain high standards in every area of our business; and do so by engaging with our employees and customers in an open, transparent and consultative manner. Our employees demonstrate, on a daily basis, the personal discipline and energy to uphold these standards; and, collectively, are motivated to achieve personal and business success.

Customer Obsession is core to our ethos and, as such, you will understand and be able to demonstrate how to truly embrace internal & external customer service excellence; and will apply this knowledge effectively and consistently - whether individually, or by supporting a team environment.

In return, you will be joining a long-established organisation that has continued to expand and evolve. At the heart of our company is a belief in a High Performance Culture; and we provide a multitude of platforms and opportunities to support our team members in being the best versions of themselves. In particular, we offer three levels of Leadership Development Programmes, all of which are accredited by the Institute of the Motor Industry (IMI); a designated Training Centre, complete with comprehensive Internal Training Prospectus; and access to the Volkswagen Group UK's National Learning Centre.

How we support our #Exceptional People:

All team members are provided with access to the following:

• The Company will guarantee your bonus, pro rata, for the first 3 months of your employment.
• An Employee Car Scheme, following a qualifying period. This will provide you with an opportunity to love our brand products as much as we do and drive them at affordable prices.
• A Life Assurance policy, at no cost to yourself.
• 24/7 access to our Employee Assistance Programme. This is in conjunction with our #SpeakAware campaign, which focuses on employee wellbeing and positive mental health.

Key Role Responsibilities:

As our Aftersales Controller, you will be an integral member of the Aftersales Team. Your key responsibilities will include:

• Delivering upon the Service Core Process and Vindis Aftersales Experience as per the training, guidance and expectations given.
• Demonstrating alignment with, and engagement in, a robust customer communication strategy.
• Maintaining electronic records in a complete and accurate manner.
• Developing effective working relationships with the Workshop Team and ensure that the 'flow' of information from the initial front-of-house experience is timely, accurate, clear and consultative.
• Being integral in contributing to the delivery of a quality culture that is focused upon first time fixes.
• Effectively utilising the tools and resources available to you to become a specialist in your area.

Prerequisites:

• Customer-facing experience required
• Full UK driving licence required
• Previous motor industry experience essential

This is an exciting opportunity for an individual that is seeking career development in an innovative and dynamic organisation.

We look forward to receiving your application and hope to be able to welcome you as a team member within the Vindis Group in the near future.