Service Manager

Automotive Recruitment Consultants Ltd; Burton-on-Trent; On-site; GBP 50,000 - 55,000; Full time

Job summary

A leading automotive dealership is seeking an experienced Service Manager for their Staffordshire location. In this role, you will oversee a team and ensure the delivery of high-quality customer service while meeting performance targets. Ideal candidates will have robust Aftersales experience and a strong customer-centric mindset.

Qualifications

• Experience in an Aftersales role is essential.
• Working within a recognized brand is advantageous.
• Experience improving customer service index (CSI) performance.

Responsibilities

• Monitor and improve customer service levels.
• Develop financial and marketing plans for the Service Department.
• Implement training programs for staff.

Skills

Customer Service

Team Management

Problem Solving

Job description

Service Manager - Staffordshire

OTE £50 -£55K depending on experience

We have received an instruction from our Client, a multi-franchised Dealer Group, who are looking to recruit a successful and motivated Service Manager to work in one of their Dealerships in the Staffordshire area. This is an important role and requires candidates who can manage both volume and the added demands of manufacturer standards.

Managing a team of technicians, a Workshop Controller, and front of House staff.

Reporting to an Aftersales Manager

The Role

This is an ideal role for an operationally successful and customer-centric Service Manager who wants to further their career with a market-leading brand.

Relevant Experience & Qualifications Required

• The successful candidate will be responsible for achieving the following:

• Monitor continuously the achievement of Customer Service levels and provide effective support to Parts and Car Sales Departments. Identify problems, agree, and take corrective action where required, including personnel training, new operating procedures, discipline, etc.
• Develop Service Department Plans and Budgets to achieve agreed financial, marketing, and targets.
• Describe and assess Service Department market potential and revenue forecasts.
• Develop operating expense, capital budgets, and profit improvement targets.
• Create, agree, and implement sales, merchandising, advertising, and sales promotion plans to support the achievement of Service Department Plans and Budgets.
• Establish, implement, and regularly review the training programme for all staff to ensure the development of Service personnel.
• Contribute to the development of the business and public relations activities of the dealership as a member of the management team.
• Utilise monthly management accounts to monitor and control profitability and productivity, including workshop efficiency, debtors, and working capital.

Additional Requirements

• Current Aftersales experience is essential.
• Experience of working within a brand would be advantageous.
• PLC experience is desirable but not essential, as is brand experience working with volume brands.
• The candidate should demonstrate how they have improved and maintained upper quartile CSI performance and delivered above-budget financial results.

The Person

• Enthusiastic, friendly, and helpful.
• Committed to delivering unparalleled customer service.
• Respectful and courteous to customers and colleagues.
• Resilient with a drive to succeed.
• Honest with high integrity.

If you are interested in this role, please send your CV to [e-mail] or call Emma Curtis on 07834583994 for a confidential conversation. All applications will be treated in the strictest confidence.