Service Management / IT Operations Engineer

Tria; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A growing technology firm in London is seeking a skilled Service Management Engineer to enhance IT monitoring and event management services. You will manage incident response and ensure service quality while supporting proactive issue resolution. Ideal candidates should have strong knowledge of Logic Monitor and experience with N-able N-sight RMM. This role offers an opportunity to positively impact service delivery in a dynamic environment.

Qualifications

• Strong knowledge of the Logic Monitor platform and LMCA certification.
• Experience with N-able N-sight RMM agent deployment.
• Solid understanding of IT processes in ITSM frameworks.

Responsibilities

• Acting as the first point of contact for event management queries.
• Monitoring and triaging events, logging incidents, and ensuring escalation.
• Maintaining operational integrity of monitoring systems.

Skills

Logic Monitor platform knowledge

N-able N-sight RMM

Operational checklists management

IT processes knowledge

Analytical skills

Communication

Job description

IT Operations / Monitoring / Service Management Engineer

We're looking for a skilled Service Management Engineer to join a growing team. In this role, you'll be at the heart of the IT monitoring and event management services, ensuring smooth operations, rapid incident response, and proactive service improvement. If you're passionate about technology, problem-solving, and delivering excellent service, this could be the role for you.

What you'll be doing

• Acting as the first point of contact for event management queries and issues.
• Monitoring and triaging events, ensuring incidents are logged, categorised, and escalated correctly.
• Maintaining operational integrity of monitoring systems, including user access and software version control.
• Supporting proactive identification and resolution of potential service issues before they affect customers.
• Assisting with documentation, reporting, and service improvement initiatives.
• Collaborating with teams across ITSM, Operations, and Service Delivery to ensure effective end-to-end service.

What we're looking for

Essential skills & experience

• Strong knowledge of the Logic Monitor platform (LMCA certification desirable).
• Experience with N-able N-sight RMM agent deployment and maintenance.
• Skilled in creating and managing operational checklists for system health.
• Solid understanding of IT processes and event management within ITSM frameworks.

Desirable

• Familiarity with ITIL best practices (Event, Incident, and Problem Management).
• Experience in IT support or operations roles.

About you

• Proactive, flexible, and eager to learn.
• Strong analytical and problem-solving skills.
• Organised with excellent communication and collaboration abilities.

This is an exciting opportunity to work in a dynamic environment where your expertise will directly impact service quality and customer satisfaction.