Service Management - IT Change Manager

Brambles; Addlestone; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A global logistics organization is seeking a Technical Change Manager to manage the Technical Change Management lifecycle and lead the Change Advisory Board. The ideal candidate will have over 10 years of IT experience and ITIL certification. This hybrid role offers the opportunity to work with diverse teams and contribute to global sustainability efforts.

Qualifications

• Extensive experience in an IT-focused role.
• 10+ years managing or influencing technical teams and projects.
• Proven expertise in Change Management tools and processes.
• Experience in improving customer experience and working within a matrix structure.

Responsibilities

• Manage the end-to-end Technical Change Management lifecycle, including planning, scheduling, and decision-making.
• Lead the Change Advisory Board, assessing risk, impact, and readiness of infrastructure changes.
• Develop and communicate Change Management policies, standards, and documentation.
• Drive process adoption, continuous improvement, and automation integration.
• Ensure quality reporting and data management for change activities.
• Collaborate with platform, product, and service teams to embed automation and strategic goals.
• Support the leadership of the Service Management function and deputize as needed.
• Mentor stakeholders, facilitate audits, and lead post-incident reviews.

Skills

Communications Strategy

IT Governance

ITSM

Project Delivery

Stakeholder Management

Technical Change Management

Vendor Management

Vendor Performance Management

Education

Bachelor’s degree in a relevant field

Master’s degree preferred

ITIL v.3 or v.4 Change Management certification

Job description

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

The IT Change Manager will join the I&T Service Management function, own the newly created Technical Change Management (Operating Model) process, and be responsible for the day-to-day execution of Technical Change Management disciplines across the I&T technology landscape.

The Technical Change Manager will own and manage the end-to-end Change Lifecycle, Forward Schedule of Change, Change Planning, and Change Decisions. The individual will support projects deploying new Infrastructure or modifying existing IT and Business Services, ensuring adherence to Change Management disciplines. They will coordinate internal and external teams across Service Management, Technology Services Platform, Business Platform, and Product teams to automate and optimize the Technical Change process, fostering a collaborative approach to Service Management.

The role includes reviewing, updating, and owning documentation related to Change Standards, Policies, and Processes, and communicating and training relevant stakeholders across Brambles, its Suppliers, and 3rd Parties on future changes. The manager will also ensure that all reporting, data, and information requirements related to IT Change Management are understood and integrated across workflows such as Incident, Problem, Configuration, and Release management.

Supporting the leadership and strategic direction of the IT Service Management function, the Technical Change Manager will deputize for the Service Management Lead. They will oversee the Change Advisory Board, develop processes for active change management, and operate effectively under pressure and deadlines.

Key Responsibilities

• Manage the end-to-end Technical Change Management lifecycle, including planning, scheduling, and decision-making.
• Lead the Change Advisory Board, assessing risk, impact, and readiness of infrastructure changes.
• Develop and communicate Change Management policies, standards, and documentation.
• Drive process adoption, continuous improvement, and automation integration.
• Ensure quality reporting and data management for change activities.
• Collaborate with platform, product, and service teams to embed automation and strategic goals.
• Support the leadership of the Service Management function and deputize as needed.
• Mentor stakeholders, facilitate audits, and lead post-incident reviews.

Qualifications

• Bachelor’s degree in a relevant field; Master’s preferred.
• ITIL v.3 or v.4 Change Management certification.
• Desirable: SIAM knowledge.

Experience

• Extensive experience in an IT-focused role.
• 10+ years managing or influencing technical teams and projects.
• Proven expertise in Change Management tools and processes.
• Experience in improving customer experience and working within a matrix structure.

Remote Type

Hybrid Remote

Skills to succeed in the role

Communications Strategy, IT Governance, ITSM, Project Delivery, Stakeholder Management, Technical Change Management, Vendor Management, Vendor Performance Management

We are committed to diversity and equal opportunity. We do not discriminate based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class. Beware of fraudulent job offers; we never conduct interviews via online chat or request money for employment.