Service Management - Infrastructure Engineer - IT1

Parkdean Resorts UK Limited; Newcastle upon Tyne; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Training & development

Employee Assistance Programme

Holiday discounts

Family & friend discounts

Team member discount

Job summary

Parkdean Resorts UK Limited is seeking an Infrastructure Engineer to join the Cyber Security team. You will own vulnerability remediation and patch management across servers and infrastructure, working with Infrastructure, Cyber Security and Operational Support to reduce cyber risk and improve resilience.

The role requires hands-on expertise in vulnerability management, experience with Qualys, and the ability to prioritise work based on risk and impact in a fast-paced consumer environment.

Qualifications

• Experience supporting vulnerability remediation and patch management in enterprise environments.
• Solid understanding of vulnerability management processes and remediation lifecycles.
• Knowledge of patching for OS and applications across complex estates.
• Ability to prioritise work based on risk and business impact.

Responsibilities

• Take ownership of vulnerability remediation across servers, endpoints and infrastructure platforms.
• Plan and execute OS and application patching activities across the estate.
• Prioritise remediation efforts based on risk, exploitability and business impact.
• Drive reduction of critical and high-risk vulnerabilities and backlogs.
• Use vulnerability management tools, including Qualys, to identify and remediate weaknesses.
• Validate and test remediation activities to ensure issues are resolved.
• Collaborate with Infrastructure and operational teams to schedule remediation activity.
• Maintain accurate remediation records, reporting and audit evidence.
• Contribute to KPI reporting and continuous improvement of remediation processes.
• Work within change, maintenance and release management processes.

Skills

Vulnerability remediation

Patch management

Qualys

Risk assessment

Communication

Collaboration

Tools

Qualys

Job description

We're looking for an Infrastructure Engineer to join our Cyber Security team and play a key role in strengthening security across our diverse technology estate. This is a hands-on technical position, ideal for someone who enjoys solving problems, working collaboratively and making a tangible impact on reducing cyber risk.

You'll take ownership of vulnerability remediation and patch management activities, working closely with Infrastructure, Cyber Security and Operational Support teams to improve cyber resilience, reduce technical debt and enhance security across the business.

What you will be doing...

• Take ownership of vulnerability remediation across servers, endpoints and infrastructure platforms.
• Plan and execute operating system and application patching activities across the estate.
• Prioritise remediation efforts based on risk, exploitability and business impact.
• Drive the reduction of critical and high-risk vulnerabilities while tackling remediation backlogs.
• Use vulnerability management tools, including Qualys, to identify, assess and remediate security weaknesses.
• Validate and test remediation activities to ensure vulnerabilities are effectively resolved.
• Investigate recurring vulnerabilities, patching issues and remediation failures.
• Collaborate with Infrastructure and operational teams to schedule and deliver remediation activity.
• Support the reduction of aged vulnerabilities and technical debt.
• Maintain accurate remediation records, reporting and audit evidence.
• Contribute to KPI reporting and the continuous improvement of remediation processes.
• Work within established change, maintenance and release management processes.
• Escalate operational risks, blockers or challenges where appropriate.

About you...

• Experience supporting vulnerability remediation and/or patch management within enterprise environments.
• A solid understanding of vulnerability management processes and remediation lifecycles.
• Experience using security and vulnerability management tools such as Qualys.
• Knowledge of operating system and application patching across complex technology estates.
• The ability to assess and prioritise work based on risk and operational impact.
• Strong problem-solving skills and a proactive approach to identifying and resolving issues.
• Excellent communication and collaboration skills, with the ability to work effectively across technical teams.
• Experience within ecommerce, travel, hospitality, leisure or another fast-paced consumer-facing environment.
• Knowledge of personalisation, loyalty programmes or CRM-led digital experiences.
• Professional Product Owner certification such as CSPO, PSPO or equivalent.

So, why Parkdean Resorts?

Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer:

• The chance to develop your skills and boost your career across our 65 parks - we’ve got your back when it comes to training!
• You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
• A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
• A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
• Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.

We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.

Are we the right fit for you?

At Parkdean Resorts, every park is a place to start something great; a place where you can develop your skills, take on new challenges, and thrive alongside a team that supports you every step of the way.

Our parks create meaningful memories for our guests and know that great service is more than a smile - it’s understanding the value of every moment. Because it’s not just what we do, it’s who we are. Join a team that puts heart into every holiday. Be the Heart of the Park.

Parkdean Resorts takes safeguarding seriously therefore background checks including DBS (or equivalent) will be carried out if appropriate.

We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests as part of the recruitment and assessment process, please contact Roisin at [e-mail]