Service Management Architect

Matchtech; England; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A client in the Defence & Security sector seeks a Service Management Architect to develop and manage IT Service Management strategies. This contract role is based at MOD Corsham with opportunities for remote work. The position requires significant experience in IT Service Management and SC clearance.

Qualifications

• Must hold sole UK nationality and possess SC clearance.
• Experience in Defence Digital and Interoperability Services is preferred.

Responsibilities

• Develop and manage complex IT Service Management strategy.
• Conduct business analysis, including requirements and change management.
• Reshape Service Management team, rationalising two services.

Skills

IT Service Management

Business Analysis

Change Management

Project Management

Procurement Strategy

Visio

ITIL V4 Certification

Education

PRINCE2

APMP

Job description

Our client, a leader within the Defence & Security sector, is currently seeking a Service Management Architect on a contract basis to join their team. The role is located at MOD Corsham with some opportunities to work from home. This is an exciting opportunity to shape and manage complex IT Service Management strategies within a high-stakes environment.

Key Responsibilities:

• Developing and managing a complex IT Service Management strategy and associated organisational structure
• Conducting business analysis, including requirements and change management
• Reshaping the Service Management team and rationalising two services into one cohesive team
• Working out the procurement model and writing the procurement strategy
• Conducting strategic business analysis to support decision-making

Job Requirements:

• Experience in IT Service Management, particularly within the Defence Digital and ideally Interoperability Services
• Proficiency with Visio
• ITIL V4 certification
• Project management experience with qualifications in PRINCE2 and/or APMP
• Knowledge of conducting business analysis, requirements gathering, and change management
• Must hold sole UK nationality
• SC clearance is required

Additional Information:

• Inside IR35
• Location: MOD Corsham with some work-from-home flexibility

If you are an experienced professional in IT Service Management looking to contribute to critical defence projects, we would love to hear from you. Apply now to join our client's dynamic team.