Service Management Analyst

Position: Service Management Analyst

Salary: £35,000-£45,000

Location: London - 2 days per week

We are representing a globally renowned brand operating within the media industry, seeking a Service Management Analyst to join their central Service Management & Service Governance team. You will work within this small, specialized team as part of the wider Technology function.

The role focuses on ServiceNow administration and development to enhance operational excellence. You will leverage a comprehensive understanding of Service Management processes, with a particular emphasis on Asset and Configuration Management.

Your responsibilities will include developing service offerings, catalog items, and workflows within ServiceNow for deployment by the development team.

We are looking for candidates with:

1. Good knowledge of Service Management processes
2. Solid experience in ServiceNow, including ITSM, ITAM, and CMDB
3. Exposure to ServiceNow development, including service offerings, catalog items, and workflows using Flow Designer

Our client has an office in central London and requires staff to attend the site twice per week.

This is a great opportunity to join a progressive, well-regarded business with an excellent reputation as a place to work. If interested, please apply.