Service & Maintenance Coordinator

Recruitment Services UK; North East; On-site; GBP 27,000 - 30,000; Full time

Job summary

A facilities management company in Durham is seeking a Service & Management Coordinator. This role involves handling service maintenance queries, communicating with clients, and preparing documentation. The ideal candidate should have strong organizational and communication skills, with 2-3 years of relevant experience preferred. The position offers a salary between £27,000 and £30,000 per annum, along with a variety of benefits including annual leave and a pension scheme.

Benefits

22 days holidays plus bank holidays

Company Pension Scheme

Training and development opportunities

Private Health Insurance

Qualifications

• 2-3 years of relevant experience is desirable.
• Previous administration experience preferred.
• Ability to work independently and as part of a team.

Responsibilities

• Handle service maintenance queries and coordinate job assignments.
• Communicate with clients professionally and clearly.
• Prepare and send documentation to customers.

Skills

Organizational skills

Communication skills

Time management

Customer service experience

Problem-solving

Job description

Overview

Location: Durham, UK

Salary: £27,000 - £30,000 per annum (DOE)

Standard Hours: 42.5hrs per week

Type of Employment: Full-Time, Permanent opportunity

Years of relevant experience: 2-3 years of experience desirable

Join Our Team - Service & Management Coordinator

We are looking for a Service & Management Coordinator to join our Facilities Management team. This role is ideal for a resourceful, self-motivated, and proactive problem-solver who thrives in a fast-paced environment. If you have a "can-do" attitude and a customer-focused mindset, we want to hear from you!

Responsibilities

• Handling service maintenance queries and coordinating job assignments
• Communicating with clients and providing clear, professional responses
• Raising invoices for scheduled maintenance and remedial works
• Preparing and sending documentation to customers
• Creating quotations and ensuring timely delivery to customers
• Reporting on customer accounts and maintaining accurate records
• Preparing RAMS & Permits where required
• Liaising with internal teams and engineers to ensure targets are met

Qualifications

• Previous administration experience (preferred)
• Strong organisational and time management skills
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skill
• Experience in customer service and handling a fast-paced workload

Key Personal Attributes

• High attention to detail and accuracy
• Ability to collaborate with engineers, subcontractors, and suppliers
• Resilient and adaptable - able to manage competing priorities under pressure
• Commercially astute with a focus on delivering business value

We Offer

• Holidays 22 days, plus bank holidays + company long service leave
• Company Pension Scheme
• Company Bonus Scheme
• Training and development available to enhance your skills
• Collaborative and supportive work environment
• Private Health Insurance
• Employee Assistance Program (EAP) and 24/7 online GP service

Join our Team and discover exciting career opportunities! Apply now and be part of our journey to success!

Our Differences make our Performance. At EPPH, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, and stakeholders.

As a growing Company, we\'re excited by the possibilities ahead, are you up for the challenge? Apply Now! Reach out to EPPH Recruitment team for a confidential conversation today. For more information about us, visit our website