Service Logistics & Returns Coordinator

ZipRecruiter; Stafford; On-site; GBP 60,000 - 80,000; Full time

Job description

Job Description

Johnson Service Group, a nationally award-winning staffing firm, has an immediate opportunity for a Service Logistics & Returns Coordinator for our Medical Device Clients Commercial team in Stafford Texas.

6-month contract | Onsite | The pay range for this position is between $25.00 – 27.00 per hour depending on qualifications.

Summary:
This role will serve as a critical liaison between Field Technicians and the Logistics team, ensuring smooth processing of product returns, accurate documentation, and efficient inventory reconciliation.

Key Responsibilities:

• Maintain Return log of all STOs and RMAs and update weekly with Logistics teams to ensure proper processing.
• Resolve transaction errors within SAP and CRM as it relates to proper inventory management.
• Assist with preliminary and reconciliation of Field Based storage locations and their Audits monthly.
• Support invoicing activities related to service Field Work Orders.
• Support processing of products in transit to or from warehouse in SAP and CRM.
• Work with Field techs to obtain shipping information.
• Systematically receive products on behalf of field technicians.
• Open all Preventive Maintenance FWOs.
• Close Zero-dollar Billing FWOs.
• Act as a backup, or in support of Service Coordinator in times of high demand, vacations, sick days, and other PTO.
• Support Service Operations team members with ad hoc projects.

Qualifications & Requirements:

• 3-5 years' experience in a Service-related business that uses some form of CRM (SalesForce, Service Max, or other Field Service Based CRM).
• Must have SAP knowledge and strong interpersonal skills.
• Previous success in working in a fast-paced work environment with constantly changing priorities.
• Understanding of field-based business process (previous roles of Service Coordinator or Project Coordinator).
• Comfortable with interactions online, via phone and in person and effective communications both written and verbal.
• Advanced and Recent knowledge of:

• SAP logistics, purchasing, inventory management, invoicing modules.
• CRM (SalesForce, Service Max or other Field Service Based CRM).
• Microsoft Portfolio of products: Outlook, Teams, Excel (especially important), Word, PowerPoint, SharePoint.
• Accessing and navigation of web-based reports such as those based in Fiori, BI, Hanna.

Education: 2 yr Associate or above

Company Description: Our people and culture make JSG a great place to work. JSG’s mission is to empower people, help our clients reach their goals, and hire motivated individuals. Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with 40 years of experience investing in people and companies. We are always looking for great people to join our team—we want to see your success here at JSG! We can be found locally in more than 30 offices throughout the United States and Canada. JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs.

We offer medical, dental, vision, life insurance options, 401(k), weekly pay, and more.

Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to marital status, protected veteran status, or any other characteristic protected by law.