Service Line Manager - Community Psychosis Pathway | Oxleas NHS Foundation Trust

Oxleas NHS Foundation Trust; City Of London; On-site; GBP 45,000 - 55,000; Full time

Job summary

A healthcare provider in London is seeking an experienced Service Line Manager for the Integrated Community Mental Health Pathway. This role involves strategic leadership, service transformation, and effective coordination of services for individuals with complex mental health needs. The successful candidate will oversee operations, manage performance, and enhance service quality. Experience in healthcare management and strong communication skills are essential.

Qualifications

• Extensive experience in healthcare management, preferably in mental health services.
• Proven ability to lead multidisciplinary teams and drive service improvement.
• Strong analytical skills and the ability to manage complex service data.

Responsibilities

• Lead the Integrated Community Mental Health Pathway service line.
• Manage performance and quality oversight of the service.
• Oversee recruitment and training of staff to ensure service delivery.

Skills

Leadership

Service transformation

Data analysis

Communication

Risk management

Job description

Overview

We are seeking a highly motivated and experienced Service Line Manager to lead the Integrated Community Mental Health Pathway (ICMP) in Bromley. This Band 8a role provides strategic and operational leadership to ensure the delivery of high-quality, recovery-focused care for individuals with complex mental health needs. The post holder will coordinate multidisciplinary services, drive service transformation, and ensure seamless integration with partner agencies.

Responsibilities

• Lead the ICMP service line, ensuring effective coordination of multidisciplinary teams.
• Oversee day-to-day operations, ensuring compliance with Trust policies and national standards.
• Manage performance, quality, and financial oversight of the service.
• Support workforce development through recruitment, supervision, and training.
• Lead on risk management, safeguarding, and governance processes.
• Maintain strong communication with internal teams and external stakeholders.
• Contribute to strategic planning and service transformation initiatives.
• Ensure accurate documentation, reporting, and data analysis for service monitoring, and provide non-clinical leadership and accountability for the operational delivery and strategic development of the ICMP service.
• Analyse complex service data and implement action plans to improve performance and outcomes.
• Manage delegated budgets and ensure efficient use of resources.
• Lead recruitment, staff deployment, and shift planning across multiple sites.
• Apply HR policies and oversee staff development, appraisals, and supervision.
• Ensure clinical standards are upheld across the pathway, supporting evidence-based care.
• Facilitate training, mentoring, and student placements.
• Engage in service-level research and audits to inform continuous improvement.
• Communicate effectively with a wide range of stakeholders, including service users, carers, and partner organisations.

Disability Confident and Equal Opportunities

A Disability Confident employer offers interview opportunities to applicants who declare a disability and meet the minimum criteria for the job. Details may vary by recruitment situation. Oxleas NHS Foundation Trust is an NHS provider of healthcare services with multidisciplinary teams across hospitals, community settings and partner organisations. Our purpose is to improve lives by providing the best possible care to our patients and their families. Our values are: We’re Kind, We’re Fair, We Listen, We Care.