Service Leader Job Details | Schindler Group

Schindler Group; City Of London; On-site; GBP 40,000 - 80,000; Full time

Job summary

A leading elevator and escalator service provider in London seeks a Service Leader to oversee technical operations and ensure performance standards. The ideal candidate will have a degree in a relevant field and a proven track record in service management, alongside strong communication and problem-solving skills. This permanent position offers a competitive salary and benefits.

Benefits

Competitive base salary

Generous holiday allowance

Annual performance related bonus

Competitive pension

Single option private healthcare

Discounts & benefits scheme

Qualifications

• Five to seven years running a service business unit in a related industry.
• Experience in managing the customer interface.
• Experience in a management/leadership role.

Responsibilities

• Ensure high standards of field performance and technical compliance.
• Manage maintenance portfolio from service contract acceptance to bad debt collection.
• Provide leadership to Engineers and Technicians in customer satisfaction.

Skills

Excellent communicator

Problem-solving skills

Attention to detail

Education

Degree in a relevant technical or business discipline

Tools

SAP experience

Job description

Overview

Location: London, England, United Kingdom

Job ID: 83631

We Elevate... Quality of urban life. Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Join us as a Service Leader

Responsibilities

Your main responsibilities

• Service Leader - Technical to join our Team in London & South. Responsible for all technical fulfilment and maintenance operations across the branch.
• Ensure high standards of field performance, health and safety, and technical compliance in alignment with Schindler’s EI fundamental metrics. This is a full time and permanent role.
• Optimise the Region’s staffing of service Engineers and Technicians by planning personnel needs, route organisation, workloads and training. Match skills with route requirements and delegate appropriate workloads; develop and sustain team spirit.
• Manage maintenance portfolio from service contract acceptance to collection of bad debts including follow-up actions.
• Provide leadership to Engineers and Technicians in matters of customer and employee satisfaction, adding value to the business, quality of work and operational efficiency.
• Manage and follow-up actions of customer claims and complaints.
• Conduct periodic quality and safety audits and inspections to ensure service levels and customer satisfaction.
• Identify and resolve sick or rouge units; supervise and follow up work performed, including developing plans for sick units in cooperation with the Regional Technical Specialist.
• Manage chargeable repairs from offer/sale to completion including collection of bad debt alongside the credit control team.
• Manage non-chargeable repairs to control costs as best as possible.
• Support sales lead activities in recovering lost units and the conversion of new Schindler products approaching warranty expiration date.
• Support employee on-the-job training and skills development, including safety training and toolbox talks in coordination with the Regional Technical Specialist and FQE.
• Conduct at least monthly drum beat meetings with first line reports, group or one-to-one as required.
• Work in accordance with Company Occupational Health, Safety and Environmental policies, procedures and Schindler Core Values to ensure compliance with current UK legal requirements and Schindler Group Safety requirements.
• Attend all relevant training sessions.
• Carry out all works in accordance with the Company’s Quality Corporate Policy.
• Contribute to the Company’s Safety Objectives by maintaining and monitoring current safety systems under direct control and implementing agreed changes to the Safety Management System where applicable.

Qualifications

What we're looking for:

• Degree qualified or equivalent in a relevant technical or business discipline.
• Proven track record of running a service business unit (five to seven years) in a related industry.
• Proven track record in managing the customer interface.
• Proven experience in a management/leadership role.
• Proven experience of P&L responsibility.
• Knowledge of the lift industry or facilities management.
• Proven technical and commercial awareness as it relates to the lift industry would be desirable.
• SAP experience beneficial.
• Excellent communicator and proven ability to build networks and relationships with internal and external customer base.
• Sound decision making and good problem-solving skills.
• Strong attention to detail and excellent written and verbal communication skills.
• The ability to work under pressure and to deadlines.
• Some travel may be required.

Benefits and Why Join

Why work for us:

• Competitive base salary
• Generous holiday allowance
• Company annual performance related bonus
• Competitive pension
• Single option private healthcare
• Discounts & benefits scheme

What’s in it for you?

• Join our purpose-driven organization. Help shape an industry in which two billion people rely on our products and services every day.
• Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career.
• Thrive in a diverse and supportive culture. Through local and global initiatives, we promote a culture of inclusion which celebrates diversity and ensures that everyone feels valued.

We Elevate… Your Career

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Are you ready to embark on a new journey? Join Team Schindler! Discover more on our career website.

At Schindler Group we value inclusion and diversity, and practise equity to create equal opportunities for all. We endeavour that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, colour, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.