Service Leader

TN United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking automotive retailer as a Service Leader/Manager, where your passion for customer service will shine. In this dynamic role, you'll lead a dedicated team, ensuring exceptional service and customer satisfaction. With a focus on collaboration and innovation, this position offers the chance to make a real impact in a fast-paced environment. Enjoy a competitive salary, bonuses, and a range of perks, all while driving the vision of a leading company in the automotive industry. If you're ready to take the next step in your career, this is the opportunity for you.

Benefits

Company Car

Pension

Critical Illness Insurance

Life Assurance

Single Health Care

25 Days Holiday

Exclusive Company Discounts

Qualifications

• Experience in managing a successful workshop or parts department.
• Ability to motivate teams in a fast-paced environment.

Responsibilities

• Manage the Service Department, ensuring customer satisfaction.
• Lead the team to exceed targets and maintain standards.
• Ensure compliance with warranty and repair work standards.

Skills

Leadership Skills

Customer Service

Business Acumen

Workshop Management

Knowledge of Consumer Legislation

Job description

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Competitive salary with bonus, company car, pension, critical illness, life assurance, single health care, 25 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services

Can you bring a passion for incredible customer service to a new career as Service Leader/Manager at Renault, Doncaster?

As one of the UK’s leading volume automotive retailers, we’re dedicated to providing a personalised, value service for our customers. We’re looking for someone to truly make an impact and bring our vision to life, forging long-lasting customer relationships and wowing with a great experience, every time.

Our Associates are what separate us from the competition; the people who make a difference to our environments, our customers and their experience. As a Service Leader/Manager, you’ll manage our Service Department, leading your team and maintaining standards, whilst ensuring our customers drive away happy.

What does the role of Service Leader involve?

• Ensure all warranty and repair work adheres to company standards
• Manage the Service department’s budgets, accounts and costs, whilst maximising efficiency and profitability via labour sales, parts and materials
• Review pricing policies and ensure appropriate legislation is adhered to
• Lead your Service Team, motivating and coaching to over-achieve targets and KPIs
• Maintain a safe working environment, adhering to health and safety processes
• Enhance customer service levels to achieve a fantastic CSI score for your department

What qualities do I need to succeed in the Service Leader role?

• A background in running a successful workshop or parts department
• Experience of working in a fast-paced, target driven environment
• Impressive leadership skills, able to motivate a team to work together and exceed targets
• Strong business acumen, alongside great knowledge of consumer and vehicle legislation
• A passion for providing exceptional levels of customer service, and putting smiles on faces!

Here at Pendragon, together, we’re unstoppable. Collaboration is at the heart of our culture, and it’s the power of our group coming together that unlocks our potential to transform automotive retail. We thrive in a fast-paced environment where the doors are open, if you have the attitude and drive to walk through them. We’ll empower you with the opportunities to bring out the best in yourself, and in return you’ll support and bring out the best in others. If this sounds like a perfect fit for you, then apply today and join our journey in driving beyond the possible.

Pendragon recognises the value that diversity brings to the workforce. This is why we positively welcome applications from all walks of life, backgrounds, and communities. If you have the motivation, skills and talent potential that we are looking for then get in touch. We are an equal opportunities employer.