Service Lead (Systems Development & Support) - CMB1729re

Job Title: Service Lead (Systems Development & Support)

Location: Home Working

Salary: £45,718 to £46,731

Hours: 37

Contract: Permanent

About This Opportunity

Do you thrive working systematically and effectively in a fast-paced environment? Are you looking for a new and rewarding challenge? We are seeking a proactive Service Lead to manage the Adults Finance Systems Development and Information Team. This team is responsible for the development, implementation, and maintenance of the Adults finance system - Controcc.

The role involves leading projects to meet business needs, providing support to end users, and working closely with senior colleagues to agree on projects, timescales, and deliverables. This position is strategic, aiming to enable Cumberland and Westmorland & Furness Councils to deliver high-quality services, ensure statutory compliance, and support effective service delivery through ongoing analysis.

Currently, Cumberland Council delivers a hosted ICT Service for Cumberland Council, Westmorland and Furness Council, and Cumbria Fire and Rescue Service. These services will be disaggregated in the future, with employees TUPE transferred to one of the two Councils.

This is a full-time, permanent role, primarily based from home.

Key Responsibilities

1. Be a key point of contact for the Adult finance service areas.
2. Build strong relationships with internal and external stakeholders.
3. Source solutions that bring positive outcomes for both councils.
4. Contribute to system service planning by understanding specific business needs.
5. Evaluate new system products, upgrades, and enhancements.

Who We’re Looking For

We seek someone with extensive knowledge and experience of using the Controcc system. Good communication skills and relationship-building abilities are essential to help both councils meet residents' needs. You and your team will support the business with technology, deliver training, and ensure consistency, so adaptable communication skills are key.

An understanding of relevant local authority legislation, including GDPR and Information Security, is required. You should be a team player with high accuracy and attention to detail, bringing innovative solutions and strong problem-solving skills.

This is an exciting time to join as we develop systems and processes to support the new authorities following Local Government Reorganisation.

We value our core principles: ambitious, collaborative, compassionate, empowering, and innovative. Your commitment to these will help deliver vital services and shape a better future for our communities. We believe in potential over perfection and support your growth in the role.

Contact

For more information or to arrange an informal chat, contact Neil Borthwick at neil.borthwick@cumberland.gov.uk.

Guaranteed Interviews

We offer guaranteed interviews for applicants who meet the essential criteria and fall into the following categories:

• Individuals who consider themselves disabled as per the Equality Act 2010
• Care leavers aged 24 and under
• Armed forces veterans with previous long-term employment in the armed forces

If applicable, select 'yes' during your application to be considered.

Diversity, Inclusion & Adjustments

We are committed to diversity and encourage applications from all backgrounds. As a Disability Confident and Age Friendly Employer, we aim to provide equal opportunities. For reasonable adjustments in the recruitment process, contact Resourcing@Cumberland.gov.uk.

Application and Interview Information

• Closing date: 18/05/2025
• Interview date: TBC

Note: The role may close early depending on demand. Apply before the closing date.

Additional Information

• Post Specification
• Visit our Careers site for more: Staff Benefits, Candidate Support, About Cumberland Council