Service Lead (Systems Development & Support) - CMB1729re

The Cumbria County Council; Carlisle; Remote; GBP 45,000 - 48,000; Full time

Job summary

A leading council is seeking a proactive Service Lead for Systems Development & Support, primarily working from home. The role involves managing finance systems, ensuring compliance, and collaborating with stakeholders to enhance service delivery. Candidates should have experience with the Controcc system and strong communication skills. This is an exciting opportunity to contribute to the development of new systems and processes in a supportive environment.

Qualifications

• Extensive knowledge of the Controcc system required.
• Good communication skills to build relationships.

Responsibilities

• Manage the Adults Finance Systems Development and Information Team.
• Build relationships with stakeholders.
• Evaluate new system products and enhancements.

Skills

Communication

Problem Solving

Education

Knowledge of local authority legislation

Tools

Controcc

Job description

Job reference REQ00000018255 Date posted 28/04/2025 Application closing date 18/05/2025 Location Carlisle Salary £45,718 to £47,731 Package Blank Contractual hours 37 Basis Full time Attachments Blank

Job description

Job Title: Service Lead (Systems Development & Support)

Location: Home Working

Salary: £45,718 to £46,731

Hours: 37

Contract: Permanent

About this opportunity

Do you thrive working systematically and effectively in a fast-paced environment?

Are you looking for a new and rewarding challenge?

We are looking to appoint a proactive Service Lead, to manage the Adults Finance Systems Development and Information Team responsible for the development, implementation and maintenance of the Adults finance system - Controcc

The team leads on projects to fulfil business needs and provides support to the end user, the service lead role has a strategic position working closely with senior colleagues agreeing projects, timescales and deliverables.

This will enable Cumberland and Westmorland & Furness Councils to deliver a high-quality service to their customers, guaranteeing compliance with statutory requirements and undertaking on-going analysis to support effective service delivery.

Cumberland Council is currently delivering a hosted ICT Service for Cumberland Council, Westmorland and Furness Council and Cumbria Fire and Rescue Service. The provision of these services will be disaggregated at a future date and employees will be TUPE allocated to one of the two Councils.

This role is full time on a permanent basis and will be primarily based from home.

Key Responsibilities:

• Be a key point of contact for the Adult finance service areas.
• Build strong relationships with internal and external stakeholders.
• Responsible for sourcing solutions which will help bring a positive outcome to both councils.
• Contribute to wider system service planning by establishing and understanding specific business needs.
• Evaluate new system products, upgrades and enhancements.

Who we’re looking for

To succeed in this role, we are looking for someone who has extensive knowledge and experience of using the Controcc system. You will have good communication skills and can build relationships to help both councils meet the needs of their residents. You and your team will support the business to harness the technology available to them, as well as deliver training and ensure consistency, so the ability to adapt your communication style to the required audience is key.

You will have an understanding, of relevant local authority legislation including GDPR and Information Security. A team player who can work with a high degree of accuracy and attention to detail you will bring innovative solutions and strong problem-solving skills to the team.

This is an exciting time to join the team as we develop the systems and processes to support the new authorities following Local Government Reorganisation.

Fundamentally, we are seeking individuals who embody our organisation's core values: ambitious, collaborative, compassionate, empowering, and innovative. We believe in the power of these values to drive positive change, deliver excellent public services and shape a better future for our communities. Your commitment to these principles will be instrumental in delivering services that are vital to the well-being and prosperity of our residents.

We’re also about potential over perfection and we can help you grow in the role and thrive in your career.

Be sure to take a look, at the post specification (below) for the essential criteria for this role.

Contact

For more information about the role or to arrange an informal chat prior to your application, please contact Neil Borthwick by email at [e-mail]

Guaranteed Interviews

We offer a guaranteed interview to the following applicantsas long as your application, can demonstrate you meet the essential criteria for the role.

• Those who consider themselves disabled as defined by the Equality Act 2010
• Those in care or who have left care and are aged 24 and under
• Armed forces veterans whose last long term substantive employer was the armed forces

If you meet one or more of the criteria above, and wish to be considered for this scheme, select 'yes' to the appropriate question during your application. Find out more .

Diversity, Inclusion & Adjustments
We’re dedicated to enhancing the diversity of our workforce and we encourage applications from individuals of all backgrounds. That’s why we’re a proud Disability Confident Employer and also, an Age Friendly Employer – to provide opportunities for everyone to thrive.

If you need any reasonable adjustments to participate in the recruitment process, please let either the hiring manager or our Resourcing Team know by [e-mail] . While adjustments aren’t always guaranteed, we’ll always listen, and we’ll try our best to accommodate your needs.

Application and Interview information

• Closing date: 18/05/2025
• Interview date:TBC

Please note this role may close early subject to demand. If you’re interested in applying, you should apply well before the advised closing date. We cannot accept applications once the role has closed.

Please read the supporting information:

• Post Specification

Please also refer to our Careers site to find out more:

• Our Staff Benefits
• Candidate Support
• About Cumberland Council