Service Lead - North West London

TN United Kingdom; London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Service Lead to manage a team of Support Workers, delivering high-quality housing services to diverse user groups. The role involves ensuring compliance with regulatory standards, overseeing support plans, and managing financial targets. The ideal candidate will possess extensive knowledge of safeguarding and support planning, along with strong organizational skills. This position offers flexible working arrangements, opportunities for career development, and a supportive team environment focused on delivering results. Join us in making a difference in the lives of vulnerable adults.

Benefits

Generous Annual Leave

Flexible Working

Cycle-to-Work Scheme

Sick Pay Exceeding Statutory Requirements

Qualifications

• Extensive knowledge of support planning and safeguarding.
• Experience working with vulnerable adults with complex needs.

Responsibilities

• Lead services in compliance with regulatory standards.
• Manage financial standards related to voids and arrears.

Skills

Support Planning

Safeguarding

Team Leadership

Organizational Skills

Relationship Management

Education

Relevant Degree

Training in Safeguarding

Job description

Below is a refined version of the job description to improve clarity, formatting, and focus:

Job Title: Service Lead

Location: London, United Kingdom

Job Category: Other

EU Work Permit Required: Yes

Job Details

Reference: 7fda669efbae

Views: 9

Posted: 26.04.2025

Expiry Date: 10.06.2025

About the Role

We are seeking a Service Lead to manage and lead a team of Support Workers in delivering high-quality supported housing and housing management services to diverse service user groups, including individuals on Bail, prison leavers, and those involved with the criminal justice system. The successful candidate will ensure services meet organizational, contractual, and financial targets.

The ideal candidate will have extensive knowledge of support planning, safeguarding, and experience working with vulnerable adults with complex needs such as substance misuse, physical and mental health issues, and housing support. You should be highly organized, adaptable, and capable of prioritizing tasks effectively, supporting your team, and maintaining strong relationships with external agencies.

Key Responsibilities

• Lead and deliver services in compliance with regulatory standards.
• Ensure service quality standards are met and operational policies are adhered to.
• Oversee support and safety plans for service users, ensuring they are current and tailored to individual needs.
• Manage financial standards related to voids, arrears, and re-lets.
• Act as an operational partner liaising with agencies, partners, and commissioners, establishing service level agreements.
• Collaborate with internal support services such as Quality, Safeguarding, Finance, IT, and HR.
• Promote service user involvement in service design and delivery.
• Manage rota and on-call arrangements, ensuring appropriate support coverage, and participate in team meetings and training.

What We Offer

• A dynamic, supportive team focused on delivering results.
• Flexible working within the community, including remote work between property visits.
• Opportunities for career development and learning.
• Excellent benefits, including generous annual leave, additional leave options, sick pay exceeding statutory requirements, and a cycle-to-work scheme.

Note: An Enhanced DBS check and Prison Clearance are required, with the DBS update service registration completed during pre-employment screening.

If you're interested, please click [link] for more information or contact [email] for an informal chat. We look forward to receiving your online application.