Service Lead - North West London

Nacro; London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Nacro is seeking a dedicated Service Lead to manage a team delivering exceptional supported housing services. This role requires strong leadership skills, experience working with vulnerable individuals, and the ability to prioritize effectively. It offers flexible working arrangements and excellent benefits, including generous leave entitlements. Join our dynamic team to make a tangible difference in the lives of those we support.

Benefits

Excellent annual leave entitlement

Occupational sick pay scheme

Cycle-to-work scheme

Qualifications

• Experience working with vulnerable adults with complex needs.
• Previous line management experience.
• Extensive knowledge of support planning and safeguarding.

Responsibilities

• Lead and manage a team of Support Workers.
• Ensure service quality standards and compliance with regulations.
• Promote service user involvement in service design and delivery.

Skills

Leadership

Communication

Problem Solving

Safeguarding

Support Planning

Job description

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Client:

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

7fda669efbae

Job Views:

5

Posted:

05.07.2025

Expiry Date:

19.08.2025

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Job Description:

Who are we looking for?

·This is an exciting opportunity to join our team as a Service Lead to manage and lead a team of Support Workers to deliver high quality, effective supported housing services and housing management services to a range of service user groups (including those on Bail, prison leavers and those going through the criminal justice system) that meet their needs, contractual requirements, and organisational financial targets.

·You will be able to demonstrate extensive knowledge of support planning and safeguarding as well as experience of working with vulnerable adults with complex needs (such as substance misuse, physical health, mental health, seeking employment and housing support).

·We are looking for a Service Lead who is able to prioritise tasks effectively; ensuring their team are supported, Service Users needs are prioritised and contractual KPI’s are met. You will need to be adaptable and highly organised to balance your time. You will champion relationship mapping in your region, including developing links with supporting agencies, promoting CAS at external forums and being part of multi-agency meetings.

·You will have previous line management experience and the ability successfully lead and line manage a team. You will have excellent people skills, which will be inclusive of problem solving, and both written and verbal communication skills.

·The role offers flexible working in the community (visiting staff and properties), in the Northwest London region. The role includes lone working, you will meet with your team regularly to discuss complex cases. You will be required to travel for training and team meetings.

KEY RESPONSIBILITIES:

·Effectively lead and deliver services which comply with the regulatory framework.

·Meeting service quality standards and ensuring your team are adhering to all operational and policy standards. Be the accountable lead for the service.

·Ensuring all service user support and safety plans are in place, are in date and reflect individual needs.

·Ensuring your staff team understand and meet the agreed financial standards on voids, arrears and re-lets.

·Acting as a lead operational partner liaising with other agencies, partners and commissioners as required. Agreeing service level agreements with external agencies that can provide specialist support to your service and build and maintain effective working relationships both externally and internally.

·Work collaboratively with other internal support services –such as Quality, Policy and Safeguarding as well as Finance, IT and HR in order to ensure we are providing the best service to our users.

·Promoting service user involvement in service design and delivery. Managing the rota and on-call arrangements to ensure that appropriate support is in place and participate in that rota.

What you can expect from us

·A dynamic and supportive team who delivers results for the people we support every day.

·The opportunity to work flexibly within the community as this role allows you to work from home in between property visits

·A commitment to helping you learn and develop your career.

·Excellent benefits including a great annual leave entitlement, additional special leave, an occupational sick pay scheme which exceeds statutory requirements and cycle-to-work scheme.

An Enhanced DBS check is required for this role, as well as registration on the DBS Update Service. These will be completed as part of the Pre-Employment Screening process.

This role also requires a Prison Clearance.

For further information about the role, pleased click.

If you have any questions or would like to have an informal chat regarding the role, please contact [emailprotected]

We are ready and waiting to receive your online application.