Service Lead - North Lanarkshire

Simon Community Scotland; Scotland; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic leader to guide and develop small teams across supported accommodation services. This role is pivotal in delivering transformative services to individuals affected by homelessness, fostering a culture of empowerment, and promoting collaboration with key partners. The successful candidate will champion innovative solutions, ensuring that service delivery is both effective and compassionate. With a focus on personal and team development, this position offers the chance to make a meaningful impact while navigating the complexities of social service delivery. Join a passionate team committed to driving positive change and enhancing the lives of those in need.

Qualifications

• Experience in leading and developing teams, especially in social services.
• Strong understanding of homelessness issues and community needs.

Responsibilities

• Lead two teams to deliver high-quality services to individuals affected by homelessness.
• Foster a culture of empowerment and professional autonomy among team members.

Skills

Team Leadership

Risk Management

Communication Skills

Partnership Development

Crisis Management

Digital Inclusion

Education

Relevant Degree or Equivalent Experience

Tools

Netsuite

Social Media Platforms

Job description

To lead and develop two small teams across two supported accommodation services supporting eight individuals. This role offers an opportunity to deliver life-changing, high-quality services to people affected by homelessness. The successful candidate will foster a culture that recognizes team strengths and promotes professional empowerment and risk-informed decision-making at the frontline. They will work within their discipline to promote participation, placing the people supported at the heart of service delivery, and collaborate effectively with key partners to develop sustainable relationships. The role involves supporting people development and capacity building aligned with the strategic vision. You will be part of a wider leadership team supporting approximately 230 people weekly.

Inclusion and Participation

• Build local partnerships to understand the needs of each service locality.
• Develop insight into the causes and effects of homelessness in Scotland and related issues.
• Promote professional autonomy and a positive culture of ownership.
• Create a shared learning culture using technology to maximize workforce efficiency and support.
• Adopt a ‘no decision about me without me’ approach to service user involvement.

Warmth & Regard

• Lead by example, embodying the values, decorum, and ethos of SCS.
• Plan operationally, ensuring resources are supported and accountable.
• Support supported individuals in making intelligent and justifiable risk decisions.
• Value everyone equally, respecting diversity and promoting inclusion.
• Make difficult decisions sensitively, considering others' perspectives.

Supportive & Ambitious

• Lead and manage diverse teams, empowering and delegating effectively.
• Guide teams, supporting continuous improvement and developing leadership capabilities.
• Ensure practice aligns with national standards to drive service quality.
• Translate evidence into practice and outcomes.
• Advocate passionately and support positive change for people.
• Develop local partnerships and networks for sustainable growth.
• Engage and communicate confidently with key partners.
• Understand and respect different values and perspectives.

Personalised and Creative

• Be innovative and solution-focused, enabling staff to deliver quality services.
• Possess excellent people management skills to achieve evidence-based outcomes.
• Be adaptable and flexible to meet service needs and strategic goals.
• Demonstrate resilience personally and within teams, especially in crises.
• Use communication tools, including social media, to maximize service reach.

Digital Responsibilities

• Embrace technology in your role.
• Support service users, staff, and volunteers to become digitally included.
• Active participation in our social media strategy, creating content such as blogs, videos, and news items.

Training will be provided for our Management Information system, Netsuite. We also utilize various social media platforms like websites, YouTube, Facebook, and Instagram to inform, communicate, and share our work, expecting staff to engage actively in these channels.