Service Lead - ICT & Digital (05620)

West Berkshire Council; Newbury; Hybrid; GBP 40,000 - 65,000; Full time

Job summary

West Berkshire Council is seeking a Service Lead for ICT & Digital, who will manage and enhance ICT services, lead a dedicated team, and drive digital transformation. This role offers the chance to make a significant impact while enjoying excellent work-life balance and development opportunities.

Benefits

Flexible working hours

Hybrid working model

Training and development opportunities

Generous Local Government pension scheme

Family friendly policies

Local discounts

Wellbeing Programme

Annual leave entitlement starting at 30 days

Qualifications

• Extensive experience in ICT service delivery with a strong understanding of technologies.
• Proven leadership and people management skills.
• Strong project management expertise.

Responsibilities

• Lead a team to provide effective ICT and digital support.
• Drive digital transformation and oversee ICT projects.
• Maintain reliable ICT infrastructure and build supplier relationships.

Skills

Leadership

Stakeholder Management

Project Management

ICT Service Delivery

Job description

Are you an experienced ICT professional looking for an exciting leadership role within a forward thinking local authority? West Berkshire Council is seeking a Service Lead - ICT & Digital to join our Transformation Service, reporting to the Service Director -Transformation, Customer & ICT.

This is a fantastic opportunity to shape the future of ICT and digital services at West Berkshire Council and make a real difference to our community.

About The Role

As Service Lead - ICT & Digital, you will be responsible for leading and managing the ICT and Digital service, ensuring the delivery of high-quality, customer-focused ICT and digital solutions.

Key Responsibilities Include

• Leading a team of dedicated professionals to provide effective ICT and digital support to council services and customers
• Ensuring the reliable operation and maintenance of ICT infrastructure, systems and services
• Driving the digital transformation agenda, identifying opportunities for innovation and improvement
• Managing relationships with external suppliers and service providers
• Overseeing the delivery of ICT projects, ensuring they are completed on time and within budget
• Providing expert advice and guidance to senior management and elected members
• In addition to the above, you will work closely with the Service Director - Transformation, Customer & ICT to contribute to the overall leadership and transformation of the organisation.
  
  

The ideal candidate will possess the following skills and attributes:

• Extensive experience in ICT service delivery, with a strong understanding of current and emerging technologies
• Proven leadership and people management skills, with the ability to inspire and motivate a team
• Excellent stakeholder management skills, with the ability to build effective relationships at all levels
• Strong project management skills, with experience of delivering complex ICT projects
• Knowledge of digital transformation principles and practices
• Ability to work in a fast-paced environment, managing multiple priorities and deadlines
  
  

If you are passionate about using technology to improve public services and are ready to take on a new challenge, we would love to hear from you.

Benefits

West Berkshire Council offer excellent employment benefits such as:

• Flexible working wherever possible between the hours of 07.00-21.00
• Hybrid working wherever possible working 40% in the office
• Access to a wide range of training and development opportunities
• Generous Local Government pension scheme
• Family friendly policies
• A range of local discounts
• Wellbeing Programme including Employee Assistance Programme and employee benefits
• You will also be entitled to a generous annual leave entitlement starting at 30 days per annum (plus public holidays) Rising by an additional 5 days after 5 years service.
  
  

Interviews will be held on 18th July 2025.

Please note that the closing date is given as a guide. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible to avoid disappointment.

For an informal discussion about the role, please contact Gabrielle Mancini on [e-mail] .

Join us at West Berkshire Council and make a positive impact in our community while advancing your career.

Explore everything that a career with West Berkshire Council has to offer here: Working with Us

Equal Opportunities

The Council supports Equal Opportunity of employment, and positively encourages applications from people who fall within any of the nine protected characteristics under the Equality Act 2010.

How To Apply

Please now complete a short online application form. You will then be able to upload your CV.

This role has been identified as public facing in accordance with Part 7 of the Immigration Act 2016; the requirement to fulfil all spoken aspects of the role with confidence in English applies.

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