Service Lead – Business Process Automation

Bytes Software Services; Leatherhead; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

Bytes is seeking a senior leader to build and grow the Co-pilot Studio and Power Platform practice. You will blend hands-on delivery with strategic direction, guiding a team of consultants to deliver AI-driven, low-code solutions for enterprise customers.

You will shape the service portfolio, establish governance and best practices, and work closely with sales and marketing to drive growth and client success across Microsoft technologies.

Qualifications

• 4+ years' experience with Power Platform, Power Virtual Agents and/or Microsoft Co-pilot technologies.
• Deep technical understanding of Co-pilot Studio and the wider Power Platform ecosystem.
• Experience leading a consulting, implementation or delivery team within a Microsoft-focused environment.
• Strong stakeholder management with the ability to communicate at executive levels.
• Microsoft certifications AB-730, AB-100, PL-200 or PL-900.
• Experience with governance, security and compliance in enterprise environments.

Responsibilities

• Define, evolve and execute the vision and strategy for the Co-pilot Studio & Power Platform practice.
• Lead, mentor and support a team of consultants, fostering quality delivery and continuous improvement.
• Remain actively involved in customer engagements, workshops and project delivery as a technical authority.
• Collaborate with Sales, Pre-Sales and Marketing to support pipeline development.
• Identify, define and launch new services that expand the Co-pilot Studio and Power Platform portfolio.
• Drive standardisation and governance across services, delivery frameworks and documentation.
• Represent the practice in customer engagements, partner events and leadership forums.

Skills

Leadership

Stakeholder management

Strategic planning

Consulting delivery

Tools

Power Platform

Co-pilot Studio

Microsoft 365

Job description

Mission

AI is rapidly transforming how organisations operate, but success isn't just about adopting new technology. It's about implementing solutions that deliver measurable business value, improve productivity and empower employees to work more effectively.

This role is about more than delivering projects. It's about shaping the future of AI-driven business transformation through Microsoft Copilot Studio and the Power Platform. If you enjoy combining technical expertise, leadership and innovation, you'll have the opportunity to make a tangible impact by helping customers unlock the value of intelligent automation, AI agents and low-code solutions.

This role exists to lead and grow the Co-pilot Studio and Power Platform practice within Bytes, providing strategic direction, technical leadership and commercial oversight across a team delivering AI-driven agent solutions and Power Platform services.

As a hybrid player-manager, you will combine hands-on customer delivery with practice development, ensuring customers receive high-quality solutions while driving the growth, innovation and maturity of the service offering.

Working closely with sales, pre-sales, marketing, delivery teams and customers, you will help establish Bytes as a trusted Microsoft partner for Co-pilot Studio, Power Platform and AI-led transformation initiatives.

What you will deliver within the role

• You will define, evolve and execute the vision and strategy for the Co-pilot Studio & Power Platform practice.
• You will lead, mentor and support a team of consultants, fostering a culture of quality delivery, innovation and continuous improvement.
• You will remain actively involved in customer engagements, workshops and project delivery, acting as a technical authority across Co-pilot Studio and Power Platform solutions.
• You will collaborate with Sales, Pre-Sales and Marketing teams, providing solution design guidance, technical expertise and support for pipeline development.
• You will identify, define and launch new services that expand the Co-pilot Studio and Power Platform portfolio.
• You will drive the continual improvement and standardisation of existing services, delivery frameworks and documentation.
• You will ensure solutions adhere to best practices across governance, security, compliance and user adoption.
• You will act as a senior escalation point for technical and delivery challenges, supporting consultants and customers where required.
• You will represent the practice within customer engagements, partner events and internal leadership forums.
• You will maintain a strong understanding of Microsoft's Co-pilot, Co-pilot Studio and Power Platform roadmap, ensuring Bytes remains at the forefront of innovation.
• Proven experience leading a consulting, implementation or delivery team within a Microsoft-focused environment.
• 4+ years' experience working with Power Platform, Power Virtual Agents and/or Microsoft Co-pilot technologies.
• Deep technical understanding of Microsoft Co-pilot Studio and the wider Power Platform ecosystem.
• Strong understanding of AI-driven business transformation and low-code solution development.
• Experience delivering solution designs, implementation frameworks and customer-facing engagements.
• Experience integrating Power Platform solutions with Microsoft 365, Security technologies or Dynamics 365.
• Strong stakeholder management skills with the ability to communicate effectively at both technical and executive levels.
• Experience supporting governance, security and compliance requirements within enterprise environments.
• Strong commercial awareness and the ability to support service growth and innovation.
• A proactive leadership style with a passion for mentoring, collaboration and continuous improvement.
• Microsoft certifications including AB-730, AB-100, PL-200 or PL-900.
• Experience with Microsoft-funded programmes such as Deployment Accelerators and Envisioning engagements.
• Additional Microsoft certifications across Security, Compliance or Identity.
• Familiarity with Microsoft's AI roadmap and partner ecosystem.

Why Bytes

At Bytes, you'll join a collaborative and forward-thinking Microsoft practice at the forefront of AI and business transformation.

This is a unique opportunity to lead and shape a growing Co-pilot Studio and Power Platform capability, helping define its strategy, services and future direction. You'll work with Microsoft's latest AI technologies while supporting customers in transforming how they operate through intelligent automation and agentic AI solutions.

With strong backing from leadership, access to cutting-edge technologies and the opportunity to influence both technical and commercial outcomes, you'll play a pivotal role in establishing Bytes as a leading Microsoft AI and Power Platform partner.