Service Lead - Be U Norfolk

Integrated Care System; Tetford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A community health organization is seeking a Manager to lead the Be U Norfolk assessment service for adults on the autism pathway. Responsibilities include supervising the team, ensuring high-quality service delivery, and collaborating with stakeholders. The ideal candidate has at least 2 years of management experience in health and social care. This position offers a dynamic work environment focused on delivering effective support and guidance.

Qualifications

• Minimum of 2 years management experience.
• Experience in health and social care/support delivery.
• Experience delivering complex services to adults and their support networks.

Responsibilities

• Develop and lead the Be U Norfolk assessment service.
• Supervise and manage the team with performance reviews.
• Ensure compliance with ABL policies and procedures.

Skills

Leadership

Communication

Problem-solving

Adaptability

Education

Management experience

Job description

The post holder will be expected to develop, manage, and lead the efficient and effective delivery of the Be U Norfolk assessment service for adults on the assessment pathway for autism assessment and/or support through the community navigation service.

Main duties of the job

We are looking for an experienced and proactive leader to ensure the highest quality support for adults accessing the Be U Norfolk assessment and navigation service. You will supervise and manage the team, conducting monthly 1:1 meetings and annual performance reviews, providing guidance, coaching, and recruitment support. Overseeing day-to-day operations, you will be responsible for allocating assessments, scheduling meetings, and ensuring service consistency. A key part of this role involves reviewing, monitoring, and prioritizing referrals, as well as contributing to the design and implementation of post-intervention monitoring and support.

You will play a pivotal role in ensuring regular service reviews for each adult, working in partnership with families, carers, and professionals to provide holistic support. Collaborating with stakeholders in education and employment, you will offer direct guidance, training, and workshops. A key aspect of the role includes gathering insights from the service to enhance delivery and inform best practices. Ensuring compliance with ABL policies and procedures, you will oversee quality assurance, safeguarding, risk management, and regulatory frameworks. Additionally, you will maintain accurate records, proactively address service challenges, and provide monthly performance reports to senior leadership. This role requires adaptability, problem-solving, and a commitment to delivering exceptional support to those accessing the service.

About us

ABL is an exciting, fast-paced, growing community health organisation. As an experienced, CQC-registered provider of community health services, we are passionate about delivering evidence-based, innovative, effective, and relevant healthcare services in partnership with individuals, communities, and stakeholders. The purpose of ABL's Be U Norfolk service is to support adults on the autism pathway through assistance in challenges they may be experiencing, building on strengths, and formally assessing where required.

Job responsibilities

The post holder will be expected to develop, manage, and lead the efficient and effective delivery of the Be U Norfolk assessment service for adults on the assessment pathway for autism assessment and/or support through the community navigation service.

Key Responsibilities

• Ensure the highest quality and standards of support are provided to adults, their families, and other professionals, enabling access to the Be U Norfolk assessment and navigation service.
• Supervise and manage the Be U Norfolk team via monthly 1:1 and annual performance reviews.
• Provide guidance and direct coaching.
• Participate in the recruitment of staff to the service.
• Oversee daily management of the team, including allocating assessments, scheduling meetings, and ensuring consistency (schedules, annual leave, etc.).
• Review, monitor, and prioritize referrals with team members.
• Contribute to the design and implementation of post-intervention monitoring and support for each individual client.
• Provide fair, balanced feedback/support to staff and clients, recognizing and challenging poor practice and institutionalized culture.
• Ensure frequent reviews of service delivery for each adult.
• Work in partnership with adults and their support networks, including families, friends, carers, and professionals, actively involving them in reviews.
• Collaborate with stakeholders such as education and employment services, providing support and guidance through direct work and workshops.
• Disseminate learning from the service via case studies and feedback to benefit other stakeholders.
• Ensure all ABL policies and procedures are understood and implemented, including quality assurance, regulatory, risk management, safeguarding, data protection, HR, and health and safety.
• Maintain accurate, up-to-date records related to service users and staff, ensuring proper documentation and delivery to relevant authorities.
• Identify potential problems proactively to prevent service breakdowns, handle complaints, and mitigate risks through liaising with clients and professionals.
• Provide monthly performance feedback to senior management and relevant leads.
• Work flexibly and adapt to service needs.
• Perform other reasonable duties as required, potentially outside of the standard boundaries based on specific skills.

Person Specification

Qualifications

• Minimum of 2 years management experience

Experience

• Experience in health and social care/support delivery
• Experience in service management
• Experience delivering complex services to adults and their support networks
• Experience consulting with adults and their support networks
• Experience working in community settings
• Experience in multi-disciplinary working
• Ability to work within safeguarding procedures in a therapeutic context
• Experience as a registered manager
• Skills in providing consultation/training to professional and non-professional groups
• Experience providing clinical and/or managerial supervision
• Experience in assessment, formulation, and intervention

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, requiring a disclosure check for any previous criminal convictions.