Service Lead - Be U Norfolk

NHS; Norwich; On-site; GBP 32,000; Full time

Job summary

An exciting opportunity awaits in a dynamic community health organization, where you will lead a dedicated team in delivering exceptional support services for adults on the autism pathway. This role emphasizes quality assurance and collaboration with families and stakeholders, ensuring that each individual receives tailored guidance and support. You will be at the forefront of service delivery, overseeing operations, managing a proactive team, and contributing to innovative practices that enhance service effectiveness. Join a passionate organization committed to making a real difference in the lives of those they support.

Qualifications

• Experience in leading teams in health or social care settings.
• Strong understanding of autism assessment and support pathways.

Responsibilities

• Manage and lead the Be U Norfolk assessment service for adults.
• Supervise team performance and ensure quality support delivery.
• Collaborate with families and professionals for holistic service.

Skills

Leadership

Coaching

Problem-solving

Adaptability

Education

Relevant health or social care qualification

Job description

Job summary

The post holder will be expected to develop, manage and lead the efficient and effective delivery of the Be U Norfolk assessment service for adults on the assessment pathway for autism assessment and/or support through the community navigation service.

Main duties of the job

We are looking for an experienced and proactive leader to ensure the highest quality support for adults accessing the Be U Norfolk assessment and navigation service. You will supervise and manage the team, conducting monthly 1:1 meetings and annual performance reviews, providing guidance, coaching, and recruitment support. Overseeing day-to-day operations, you will be responsible for allocating assessments, scheduling meetings, and ensuring service consistency. A key part of this role involves reviewing, monitoring, and prioritizing referrals, as well as contributing to the design and implementation of post-intervention monitoring and support.

You will play a pivotal role in ensuring regular service reviews for each adult, working in partnership with families, carers, and professionals to provide holistic support. Collaborating with stakeholders in education and employment, you will offer direct guidance, training, and workshops. A key aspect of the role includes gathering insights from the service to enhance delivery and inform best practices. Ensuring compliance with ABL policies and procedures, you will oversee quality assurance, safeguarding, risk management, and regulatory frameworks. Additionally, you will maintain accurate records, proactively address service challenges, and provide monthly performance reports to senior leadership. This role requires adaptability, problem-solving, and a commitment to delivering exceptional support to those accessing the service.

About us

ABL is an exciting, fast-paced, growing community health organisation. As an experienced, CQC registered, provider of community health services, we are passionate about delivering evidence-based, innovative, effective, and relevant health care services in partnership with individuals, communities and stakeholders. The purpose of ABL's Be U Norfolk service is to support adults who are on the autism pathway through support in challenges they may be experiencing, build on strengths and formally assess where required.

Details

Date posted: 06 May 2025

Pay scheme: Other

Salary: £32,000 a year

Contract: Permanent

Working pattern: Full-time

Reference number: E0343-25-0010abl740b

Job locations: NR1, Norwich, NR1 1RB

Job description

Job responsibilities

The post holder will be expected to develop, manage and lead the efficient and effective delivery of the Be U Norfolk assessment service for adults on the assessment pathway for autism assessment and/or support through the community navigation service.

Key Responsibilities

• Ensure the highest quality and standards of support are provided to adults, their families, and a range of other professionals, enabling the adult to access the Be U Norfolk assessment and navigation service.
• Supervise and manage the Be U Norfolk team via monthly 1:1 and annual performance reviews.
• Provide guidance and direct coaching.
• Have a key role in the recruitment of staff to the service.
• Oversee the day-to-day management of the team, including allocating assessments, meetings, etc., on a daily basis, ensuring consistency (schedules, annual leave, etc.).
• Take an active role in reviewing, monitoring, and prioritizing referrals alongside other team members.
• Contribute to the design and implementation of post-intervention monitoring and support elements of the service for each individual client.
• Present fair, balanced feedback/support to staff and clients. Recognize and challenge areas of poor practice and institutionalized culture.
• Ensure that all service delivery is reviewed regularly for each adult.
• Work in partnership with the adult and all relevant parties, including family, friends, carers, and other professionals, actively including them in reviews.
• Collaborate with stakeholders such as education and employment sectors, providing direct support and guidance through work with clients and workshops.
• Disseminate learning from the service to benefit other stakeholders through case studies and feedback.
• Ensure all ABL policies and procedures are understood and implemented by staff, including quality assurance, regulatory, risk management, safeguarding, data protection, HR, and health and safety.
• Maintain accurate and up-to-date records related to adults accessing the service and staff, ensuring they are appropriately stored and shared as required.
• Identify potential issues proactively to prevent service breakdowns, handle complaints, and mitigate risks by liaising with clients and professionals.
• Provide monthly performance feedback to senior management and relevant boards.
• Work flexibly and adapt to service needs.
• Perform other duties as reasonably required, possibly outside of usual competency boundaries based on specific skills.