Service Lead

Real Life Options; Saltburn by the Sea; On-site; GBP 25,000 - 34,000; Full time

Job summary

A leading charity organization seeks a passionate Service Lead to manage supported living services in Redcar. Key responsibilities include overseeing staff, implementing Person Centred Plans, and ensuring quality care for individuals with learning disabilities. The role necessitates flexibility, strong communication skills, and a commitment to supporting service users' independence.

Benefits

Minimum 28 days paid holiday

Accredited training

Employer pension scheme

Health Cash Plan

Life Cover

Employee Assistance Programme

Discounted goods and services

Cycle to Work Scheme

Financial wellbeing schemes

Referral bonuses

Qualifications

• Experience leading a staff team is advantageous.
• Proven track record working with people with learning disabilities.
• Strong understanding of Person Centred Care principles.

Responsibilities

• Manage two supported living services and attend reviews with people we support.
• Update support plans, conduct medication and finance audits.
• Lead team meetings and ensure safeguarding protocols.

Skills

Flexibility

Leadership

Communication

Education

Level 3 in health and social care

Job description

We have an exciting opportunity for a Service Lead to join our team at our supported living service in the City of Redcar.

Reporting to the Deputy Manager, the purpose of a Service Lead is to lead a cluster of support services that provide an agreed level of support to the people we support, helping them achieve their individual goals and lead full, productive lives as valued members of their community.

The Service Lead will be responsible for managing two supported living services and a small outreach service in the absence of the Manager within Redcar.

Responsibilities include completing rotas, staff supervision, attending reviews with People we Support, updating support plans and risk assessments, conducting medication and finance audits, and ensuring safeguarding protocols are followed with support from the Manager.

We seek someone with creative experience who can act as a role model for staff and take responsibility for the daily operations of the service. You will lead team meetings, support service user reviews, ensure medication procedures and activity timetables are maintained, and support on shift as needed. Flexibility in working hours, including evenings and weekends, is required.

You will play a key role in assessing service users and developing Person Centred Plans, facilitating staff participation in their implementation.

Requirements include:

• Flexibility to work various shifts, including sleepovers
• 80% of hours on shift, 20% administrative work, with potential for 100% on shift
• Level 3 in health and social care (driver’s license desirable)
• Experience leading a staff team is advantageous

Essential experience:

• Proven track record working with people with learning disabilities in an enabling environment
• Strong understanding of Person Centred Care principles
• Knowledge of the needs of relevant service user groups (e.g., Learning Disabilities, Mental Health, Autism)

Our goal is to support service users in achieving their individual goals and living fulfilling lives, aligned with Real Life Options' values.

Real Life Options is a registered charity committed to supporting independence and creating opportunities for people with learning disabilities and autism.

Benefits include:

• Minimum 28 days paid holiday (pro-rata for part-time)
• Accredited training
• Employer pension scheme
• Health Cash Plan, Life Cover, Employee Assistance Programme
• Discounted goods and services, Cycle to Work Scheme, financial wellbeing schemes, referral bonuses, recognition initiatives

We value honesty, good communication, strong values, flexibility, passion, self-motivation, reliability, caring, and inclusiveness. Please consider circling 6 or more of these skills if applicable.

Initial contact will typically be via email; please check all folders regularly.

We are an equal opportunities employer and committed to reasonable adjustments for applicants with disabilities or other individual needs.