Service Lead

Nacro; Nottingham; On-site; GBP 38,000 - 39,000; Full time

Job summary

Nacro is seeking a Service Lead to provide operational leadership across the supported housing service in Nottingham. The role requires regular travel across an allocated area, a full UK driving license and access to your own vehicle with business insurance.

The successful candidate will drive service excellence, embed trauma-informed practice, and work with area managers, commissioners and partners to deliver high-quality, outcome-focused support for people experiencing homelessness and

Qualifications

• Experience leading homelessness, supported housing or complex needs services.
• Strong partnership and stakeholder management skills.
• Experience working with commissioners and external agencies.
• Track record of delivering high-quality services and positive outcomes.
• Strong leadership, performance and people management skills.
• Passion for systems change and improving lives.

Responsibilities

• The Service Lead provides operational leadership across the supported housing service.
• Drive service excellence and embed trauma-informed practice to meet contractual outcomes.
• Collaborate with the Area Manager, commissioners, housing providers and partners to strengthen pathways.
• Develop partnerships and contribute to wider efforts to tackle homelessness.
• Build effective networks across the city to ensure coordinated, person-centred support.

Skills

Experience leading homelessness

Partnership management

Stakeholder management

Experience with commissioners

Delivering high-quality services

Leadership and people management

Job description

This role does not offer eligibility for visa sponsorship.

This role offers a starting salary within Nacro’s pay structure of £37,581 Entry with expected progression to £38,708 Established within the first year, subject to meeting clear criteria and performance standards, with further pay progression available in the future. Nacro’s pay framework provides transparent progression points and supports ongoing professional development and career growth

This role requires regular travel across an allocated area and therefore, a Full Driving License and access to your own vehicle with business insurance are essential.

At Nacro, we believe that everyone deserves a good education, a safe and secure place to live, the right to be heard, and the chance to start again, with support from someone on their side.

That’s why our housing, education, justice, and health and wellbeing services work alongside people to give them the support and skills they need to succeed. And it’s why we fight for their voices to be heard and campaign together to create lasting change.

We see your future, whatever the past.

This role requires regular travel across an allocated area and therefore, a full valid UK driving license and access to your own vehicle with business insurance are essential.

The Service Lead will provide operational leadership across the supported housing service, ensuring the delivery of high-quality, innovative and outcome-focused support for people experiencing homelessness and multiple disadvantage.

This is a key leadership role responsible for driving service excellence, embedding trauma-informed practice and ensuring the service achieves its aims, objectives and contractual outcomes.

The successful candidate will work closely with the Area Manager, commissioners, housing providers, health partners, statutory agencies and voluntary sector organisations to strengthen pathways, develop partnerships and contribute to wider efforts to tackle homelesness.

The Service Lead will play a central role in developing effective networks across the city, improving collaborative working and ensuring people receive coordinated, person-centred support that enables long-term recovery and independence.

We are looking for someone who has:

• Experience leading homelessness, supported housing or complex needs services
• Strong partnership and stakeholder management skills
• Experience working with commissioners and external agencies
• A track record of delivering high-quality services and positive outcomes
• Strong leadership, performance and people management skills
• A passion for systems change and improving lives

Nacro is fair and inclusive employer

At Nacro, we believe in the power of a diverse and inclusive team. We are a Ban the Box employer and welcome applications from people of all backgrounds, including those with criminal records. Convictions are not discussed at application stage and will only be considered later if relevant to the role, assessed fairly, proportionately and confidentially. For advice, contact our confidential Criminal Record Support Service on 0300 123 1999 or [e-mail] .