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Service Lead

Nacro

Nottingham

On-site

GBP 36,000

Full time

8 days ago

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Job summary

Nacro is seeking a Service Lead for their Nottingham Young Person Supported Housing Service. In this role, you will manage a team providing accommodation and support for 80 young people with complex needs, ensuring high standards and compliance with safeguarding regulations.

Qualifications

  • Extensive knowledge of supported housing services.
  • Experience in safeguarding in a supported housing environment.
  • Confident in quality risk assessment and management.

Responsibilities

  • Lead a team of Support Workers to deliver high-quality services.
  • Ensure compliance with regulatory frameworks and quality standards.
  • Manage staff rotas and lead safeguarding initiatives.

Skills

Leadership
Problem Solving
Communication
Organizational Skills

Job description

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Salary - £35,235 per annum

Location - Caunton Avenue, Nottingham

Are you a person-centred leader who thrives on getting the best results possible?

Do you have a passion for empowering young people who have multiple, and complex needs due to their experiences, to achieve self-actualisation?

Do you have experience leading supported housing services, with proven experience in safeguarding in a supported housing environment?

If so, we have an exciting opportunity for a Service Lead to join us, managing our Nottingham Young Person Supported Housing Service based in Nottingham City; providing accommodation and support to 80 young people.

To be considered for this role, you must have the following requirements:

  • Extensive knowledge of supported housing services and/or housing management services for a range of service user groups presenting with complex needs.
  • Ability to prioritize tasks effectively, support your team, meet service users' needs, and achieve contractual KPIs.
  • Adaptability and high organization skills to balance your time, including developing links with supporting agencies through relationship mapping.
  • Excellent people skills, including problem solving, and strong written and verbal communication skills.
  • Confidence in quality risk assessment, risk management, and providing holistic support.

We are looking for:

Someone capable of leading and managing a team of Support Workers and Housing Management workers to deliver high-quality, effective supported housing services to young people, meeting their needs, contractual requirements, and financial targets. Reporting to the Area Manager.

Duties and responsibilities include but are not limited to:

  • Leading and delivering services that comply with the regulatory framework.
  • Ensuring staff understand and meet financial standards regarding voids, arrears, and re-lets.
  • Managing rota and on-call arrangements.
  • Leading by example, upholding Nacro’s values and translating them into daily activities.
  • Ensuring safeguarding and risk management are integral to support work, with safe management of alerts and incidents, and acting as the safeguarding lead.
  • Meeting service quality standards and ensuring adherence to operational and policy standards.
  • Ensuring all support and safety plans for service users are in place.
  • Communicating organisational and local messages through regular and effective team meetings.
  • Setting clear objectives and performance targets for team members, monitored through the appraisal process.

Car driver required.

DBS check will be necessary for this role.

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