Service Lead

Elexon; Greater London; Hybrid; GBP 63,000 - 77,000; Full time

Benefits offered by this job

Bonus

Private medical insurance

Generous pension scheme

Job summary

Elexon is seeking a Service Lead (Grade 11) to lead the Settlement & Insights team in the day-to-day operation of Settlement services. You will manage a small team of Service Analysts, act as a senior SME, and collaborate with the Service Owner to mitigate operational risk and drive industry change.

This role combines people leadership with deep knowledge of the electricity market, data analysis, and stakeholder engagement. Hybrid work with two days in London.

Qualifications

• In-depth knowledge of the BSC and BSC processes.
• Experience leading, supervising or developing a small team.
• Strong understanding of operational service delivery and ownership through resolution.
• Experience working with large datasets to answer business questions.
• Excellent communication skills and ability to translate complex information.
• Strong stakeholder engagement and customer relationship skills.
• Attention to detail across numerical and written work.
• Ability to manage varied workload with changing priorities while maintaining quality.
• MS Office skills, particularly Excel, Word and PowerPoint.

Responsibilities

• Manage and develop a small team of Service Analysts, supporting performance and development.
• Oversee the delivery of BSC obligations and operational Settlement processes.
• Identify and mitigate operational risks, including data quality and service performance.
• Act as a senior SME, providing guidance on Settlement services and industry change.
• Support customers with complex queries, driving a positive customer experience.
• Develop and improve operational processes, LWIs and documentation.
• Analyse operational information and provide recommendations to the Service Owner.
• Produce and present analysis, reports and recommendations to panels and boards.
• Support business readiness for change, including training and documentation.
• Provide guidance to projects and product teams where changes affect Settlement services.
• Build relationships with industry stakeholders including BSC Parties, Ofgem, DESNZ, NESO.

Skills

BSC knowledge

Team leadership

Service delivery

Large datasets

Communication

Stakeholder engagement

Attention to detail

MS Office

Excel

Tools

SQL

Python

R

Power BI

Tableau

Job description

We’re looking for a Service Lead (Grade 11) to join our Settlement & Insights team at Elexon on a permanent basis.

In this role, you’ll take a leading role in the day-to-day operation of Settlement services, ensuring Elexon continues to meet its Balancing and Settlement Code (BSC) obligations while delivering a high-quality service to customers. You’ll manage a small team of Service Analysts, act as a senior Subject Matter Expert (SME) and work closely with the Service Owner to manage operational risk, improve services and support industry change.

This is an opportunity to combine people leadership, operational service delivery and specialist electricity market knowledge, with scope to develop further management capability and act as a delegate for the Service Owner.

What you’ll do:

• Manage and develop a small team of Service Analysts, supporting their performance and development

• Oversee the delivery of BSC obligations and operational Settlement processes

• Identify and mitigate operational risks, including risks relating to data quality and service performance

• Act as a senior SME, providing specialist guidance on Settlement services, BSC processes and industry change

• Support customers with complex queries, driving a positive customer experience

• Develop and improve operational processes, procedures and Local Working Instructions (LWIs)

• Analyse operational information and provide clear recommendations to the Service Owner and senior stakeholders

• Produce and present analysis, reports and recommendations to panels, committees, boards and industry working groups

• Support business readiness for change, including Training Needs Analysis, operational documentation, service acceptance and training

• Provide guidance and constructive challenge to projects and product teams where changes affect Settlement services

• Build effective relationships with industry stakeholders including BSC Parties, Ofgem, DESNZ, NESO and service providers

What you’ll bring:

• In-depth knowledge of the BSC and BSC processes

• Experience leading, supervising or developing a small team

• Strong understanding of operational service delivery and the ability to take ownership through to resolution

• Experience working with large datasets to answer operational or business questions

• Excellent communication skills, with the ability to translate complex information into clear language for different audiences

• Strong stakeholder engagement and customer relationship skills

• Excellent attention to detail across numerical and written work

• Ability to manage a varied workload and changing priorities while maintaining quality

• Strong Microsoft Office skills, particularly Excel, Word and PowerPoint

• Knowledge of GB electricity market arrangements and Settlement processes (desirable)

• Knowledge of SVA, Credit, Industry Standing Data, BMUs or MHHS (desirable)

• Experience with SQL, Python, R, Power BI or Tableau (desirable)

What’s in it for you:

• Salary - £69,550

• Excellent benefits including bonus, private medical insurance and generous pension scheme

• The opportunity to work within a thriving organisation which can support your growth and development

• We operate a hybrid working approach with 2 days in our London office

Our culture

We believe a diverse and inclusive culture allows innovation and creativity to flourish. We are committed to continuously improving our culture for our colleagues and stakeholders. Through our hugely successful Diversity Forum, Mental Health First Aid network and regular programme of activities and events, we celebrate difference and recognise the value of employee wellbeing, which is a consistent outcome from annual employee surveys that we conduct. Likewise, as a community, we like to support each other, and all agree Elexon is a great place to work with a great workspace too!

• Provide true equality of opportunity

• Attract and retain diverse talent

• Listen to all voices

• Be representative of the communities we work in

• Be a role model for Diversity and Inclusion in the industry

Elexon together, embracing differences, listening to all voices

Ready to make an impact?

Join us and help shape the future of energy services.