Service Lead

Integrated Care System; Eastbourne; On-site; GBP 40,000 - 55,000; Full time

Job summary

A not-for-profit organization is seeking a Service Lead to play a pivotal role in delivering NHS and Private clinical services in Eastbourne. This full-time position involves overseeing operations, ensuring quality service delivery, and collaborating with clinical and administrative teams. Strong organizational, communication, and leadership skills are essential. Interested candidates should have relevant qualifications and experience in the healthcare sector. The role offers a competitive salary and opportunities for professional growth.

Qualifications

• Educated to A level or equivalent.
• Training and/or experience in Leadership & Management / Customer Services / Service development.
• Excellent organisational skills with ability to prioritise workload.
• Communication skills (written, verbal and listening) across various groups.

Responsibilities

• Overseeing the delivery and continuous improvement of NHS and Private clinical services.
• Managing daily operations, addressing complaints, and serving as the primary liaison.
• Ensuring services are safe, effective, and responsive to patient needs.

Skills

Organisational skills

Communication skills

Discretion and diplomacy

IT skills (Microsoft Office)

Education

A level or equivalent

Training and/or experience in Leadership & Management

Basic Life Support training

Job description

As a not-for-profit GP Federation, South Downs Health and Care is slightly different in that we are not a GP Practice with our own list of patients. Instead, we provide services at scale such as out of hours NHS GP services on behalf of local practices (pre-booked appointments), Flu and Covid Vaccination Services and much more! SDHC also provide a Private GP service to the local community.

We have an exciting opportunity for a Service Lead to join our busy and friendly team.

This would be on a permanent, full-time basis. Please email the contact email address if you'd like to book a chat with Katie Collett, Operations Manager, to understand more about the hours and how it works.

You will join our team of GPs, GP Trainees, Advanced Clinical Practitioners, Vaccinators and Phlebotomists who work extremely hard in providing services to support GP Practices in East Sussex.

Main duties of the job

As a Service Lead, you will play a pivotal role in ensuringour services are safe, effective, and responsive to the needs of patients andstakeholders. You participate in operational planning, service audits,workforce coordination, and quality assurance, working closely with clinicaland administrative teams to meet contractual KPIs and drive continuousimprovement.

This is a key leadership position requiring excellentcommunication, problem-solving, and organisational skills, with the ability tomanage complex service delivery in a fast-paced healthcare environment.

About us

Our vision is Better Health & Wellbeing. Today & Tomorrow.

We enjoy and value a friendly atmosphere across the company with staff who are willing to work collaboratively, with a 'can do' approach and who like to be busy. We operate a culture where staff are encouraged to be accountable and are willing to give and receive feedback directly with each other in a respectful way so that we can all learn together and from each other.

Please read the additional information provided.

PLEASE NOTE WE DO NOT PROVIDE SPONSORSHIP FOR INTERNATIONAL APPLICANTS. PLEASE DO NOT APPLY UNLESS YOU HAVE UNRESTRICTED RIGHT TO WORK IN THE UK.

Job responsibilities

The Service Lead at SDHC is responsible for overseeing themobilisation, delivery, and continuous improvement of NHS and Private clinicalservices, ensuring they are delivered to the highest standard. This roleinvolves managing daily operations, addressing complaints and concerns, andserving as the primary liaison between contract holders and stakeholders,incorporating a strong customer service focus. The Service Lead also allocatesnecessary resources, including staff and facilities, to support effectiveservice delivery and is accountable for quality assurance through collaborationwith the Administration Team Lead, Operations Manager, Clinical GovernanceLead, and other key personnel.

Please see the full job description and person specification.

Person Specification

Qualifications

• Educated to A level or equivalent.
• Training and or experience in Leadership & Management / Customer Services / Service development
• Basic Life Support training

Knowledge and Skills

• Excellent organisational skills with ability to prioritise workload and manage time effectively to meet multiple deadlines in a busy environment
• High levels of discretion, tact and diplomacy
• Ability to maintain confidentiality at all times
• Ability to use own initiative and work independently in line with agreed procedures
• Able to deal with patients/colleagues in a professional and compassionate manner
• Able to anticipate barriers and issues and take action to mitigate risks
• Good keyboard and IT skills including knowledge of Microsoft Office (Outlook, Word, Excel, Teams and PowerPoint as a minimum)
• Excellent communication skills (written, verbal and listening) across a range of individuals and groups (internal and external) whether in-person or via video/audio calls
• Able to adapt to unexpected changes
• Willingness to undertake further training if required
• Knowledge of clinical governance and risk management
• Knowledge of information governance, patient confidentiality and data protection requirements
• Knowledge of the NHS and the challenges facing Primary Care

Experience

• Experience of successfully delivering NHS clinical services
• Experience of handling difficult conversations

Other

• Ability to travel independently between locations in a timely manner as required in post
• DBS clearance if required
• Flexibility to work across a rota including evenings and weekends
• Evidence that personal behaviour reflects SDHC values at an individual and team level

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.