Service Introduction Professional

BT Group; Sheffield; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

10% on target annual bonus

Private GP 24/7 for you and family

Pension 5% employee + 10% employer

Job summary

BT Group is seeking a Service Introduction Professional in Sheffield to lead SI activities for low/medium complexity projects. You’ll ensure safe transitions into live operation, meeting customer commitments while preserving service integrity and performance.

Role requires strong governance, risk management, and cross-functional collaboration across project teams and service management, including security clearances where required. Competitive benefits apply.

Qualifications

• Lead Service Introduction activities for low and medium complexity projects using quality gates.
• Accountable for scoping, planning, execution, risk management and operational handover.
• Manage multiple introductions while preserving governance and service integrity.
• Interface between delivery teams and service management, including customer engagement.
• Provide Service Assurance and Acceptance into Service governance.
• Support operational readiness for new products and technologies.
• Maintain and improve Service Introduction processes and controls.
• Manage workload and prioritization to ensure delivery targets.

Skills

Project governance

Risk management

Stakeholder management

Customer engagement

Education

ITIL Foundation certification

Job description

Job Description

Job Title: Service Introduction Professional

Req ID: 61211

Job Function: Service

Posting Start Date: 16/10/2026

Posting End Date: 21/10/2026

Division: UK Business

Job Location: GBR Sheffield Endeavour

Advertised Salary: Competitive

Job Req ID: 61211

Posting Date: 16/10/2026

Function: Service

Location: Sheffield

Salary: Competitive

About the role

The Service Introduction Professional operates within Business Managed Services, leading Service Introduction activities for low andmediumcomplexity projects. The role ensures new and changed services are transitioned safely into live operation, delivering customer commitments while protecting service integrity and operational performance. By enabling successful service adoption and operational readiness, the role supports customer growth, contractual compliance and BT's commitment to delivering exceptional customer experiences.

What you’ll be doing

• Lead Service Introduction activities for low andmediumcomplexity projects using defined quality gates.
• Accountable for project scoping, planning, execution, riskmanagementand operational handover.
• Manage multiple service introductions whilemaintaininggovernance and service integrity.
• Act as the primary interface between project delivery teams and service managementorganizations, including customer engagement.
• Provide Service Assurance and AcceptanceintoServicegovernance.
• Support operational readiness for new products and technologies.
• Maintain and improve Service Introduction processes and controls.
• Manage personal workload and capacity to ensure effectiveprioritizationand delivery.

Essential Skills / Experience

• Project management tools, techniques and delivery governance.
• Risk identification, mitigation and decision making.
• Cross-functional stakeholder management and customer engagement.

Desirable Skills / Experience

• Knowledge of Service Introduction, ServiceTransitionand Change Management.
• Continuous improvement, processoptimisationand automation.
• Significant experiencein IT service management environments using the ITIL framework.
• ITIL4Foundation certified or capable of achieving certification within six months.
• Understanding ofManaged Customer Solutions and Managed Services.
• Required security clearance for NPPV and SC.

Our Package

Your core benefits include:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalizedmaternity, paternity, and adoption leave – 18weeks’full pay and 8weeks’half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.