Service Improvement Manager Laboratories and Pharmacy

BSO Recruitment & Selection Services; Belfast; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency in Northern Ireland is seeking a Service Improvement Manager for Laboratories and Pharmacy. This role involves collaborating with stakeholders to enhance patient pathways and requires a relevant degree with experience in project management. The ideal candidate has strong skills in stakeholder engagement and change management. The position is based in Derry or Londonderry.

Qualifications

• 2 years experience at Band 6 or above in information management, business support or project management.
• Experience in delivering objectives leading to significant improvements.

Responsibilities

• Develop relationships with key stakeholders to resolve issues.
• Apply change management and service improvement techniques.
• Organize meetings and events, preparing materials and venues.
• Use IT skills to analyze data and produce reports.

Skills

Stakeholder engagement

Change management

Process mapping

IT skills for data analysis

Education

Relevant Degree or recognised management qualification

Job description

Service Improvement Manager Laboratories and Pharmacy

The post-holder will report directly to the Co-Director in a varied and stimulating role, working alongside the multi-disciplinary team, working to improve patient pathways across the full range of services.Please visit www.jobs.hscni.net to see Job Description and Personnel Specification.

Responsibilities

• To develop excellent working relationships with key stakeholders to encourage collaborative working in the resolution of identified issues.
• To apply a range of change management and service improvement techniques, for example, process mapping.
• To arrange meetings and events as required, preparing materials, setting up venues and providing hosting and/or facilitation as required.
• To develop and utilise IT skills to manipulate data and produce evaluation and monitoring reports and performance dashboards as required.

Skills and Qualifications

• Relevant Degree or recognised management qualification or equivalent higher qualification AND 2 years experience at Band 6 or above in a role involving information management, business support or project management.
• Experience in delivering objectives which have led to significant improvements.

Further Information

For full list of responsibilities, essential & desirable skills, please see Job Description/Personnel Specification on employer's website by following the Apply Direct button.

Area: Derry or Londonderry
Closing date: 04 Sep 2025