Service Improvement Advocate

RGB Recruitment; Exeter; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Hybrid working

Fixed-term contract until Feb 2027

Job summary

RGB Recruitment is seeking a Service Improvement Advocate to help drive positive change by resolving complex customer issues and using feedback to improve service delivery. Based in Exeter, Weston-super-Mare or Tolvaddon with hybrid working, you will champion best-practice in complaint handling and customer service standards.

This 37-hour week role offers a £33,163 per annum salary and runs on a fixed-term contract until February 2027, with opportunities to influence customer experience across

Qualifications

• Experience handling customer complaints or escalated enquiries.
• Strong customer service background.
• Excellent communication, investigation and problem-solving skills.
• Ability to build positive relationships across teams.
• Organised, resilient and able to manage a varied workload.

Responsibilities

• Manage customer feedback, complaints and compliments professionally and efficiently.
• Investigate complex cases, gather evidence and work with colleagues to achieve positive outcomes.
• Promote best practice in complaint handling and customer service standards.
• Identify trends and root causes to support continuous service improvement.
• Develop improvement plans that enhance the customer experience.

Skills

Experience handling complaints

Customer service background

Communication and investigation

Problem-solving skills

Cross-team collaboration

Job description

Service Improvement Advocate

Exeter, Weston-super-Mare or Tolvaddon (Hybrid Working)

£33,163 per annum

37 hours per week, Monday-Friday

Fixed-Term Contract until February 2027

Do you have experience handling customer complaints and a passion for improving services? We\'re looking for a Service Improvement Advocate to help drive positive change by resolving complex customer issues and using feedback to improve service delivery.

Key Responsibilities:

• Manage customer feedback, complaints and compliments professionally and efficiently


• Investigate complex cases, gather evidence and work with colleagues to achieve positive outcomes


• Promote best practice in complaint handling and customer service standards


• Identify trends and root causes to support continuous service improvement


• Develop improvement plans that enhance the customer experience

What We\'re Looking For:

• Experience managing customer complaints or escalated customer enquiries


• Strong customer service background


• Excellent communication, investigation and problem-solving skills


• Ability to build positive relationships across teams


• Organised, resilient and able to manage a varied workload

Desirable:

• Knowledge of social housing


• Experience producing reports and monitoring performance


• Business Administration or Customer Service qualification


• Experience using booking or scheduling systems

This is a fantastic opportunity to join a customer-focused organisation where you\'ll play a key role in improving services and making a real difference.