Service Excellence Trainer - Chipping Norton

The Bamford Collection; West Oxfordshire; On-site; GBP 35,000 - 38,000; Full time

Job summary

A leading company in luxury hospitality is seeking a Service Excellence Trainer to enhance guest experiences across its renowned venues. This role involves designing and delivering engaging training while fostering a culture of service excellence to empower teams and drive revenue.

Benefits

Discounts on products and dining experiences

Paid Volunteering Days

Subsidised private medical insurance

Pension Scheme with employer contribution

Life Assurance cover

24-hour Mental Health Support

Qualifications

• Extensive experience in hospitality training and service excellence.
• Ability to deliver engaging training sessions with high energy and presence.
• Understanding of upselling strategies to enhance guest experience.

Responsibilities

• Develop structured service excellence training schedule.
• Conduct engaging training sessions and manage induction programmes.
• Drive service standards through team engagements and upselling training.

Skills

Observational Skills

Training Design

Adult Learning Principles

Coaching

Interpersonal Skills

Job description

Service Excellence Trainer - Chipping Norton

THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET.

Daylesford Stays provide experiences that embrace luxury escapism, where understated elegance, indulgence and a sense of feeling nurtured and cared for is at the heart of what we do. Each of our four luxury pubs and our cottages have been thoughtfully designed to convey a sense of its character and individuality while retaining a feeling of warmth and welcome.

Design draws from local skills, craftsmanship and architectural tradition, and our buildings have been sensitively but beautifully restored to reflect and respect their environment. Each venue captures a unique spirit and character; a chance to escape every day, to retreat to the sanctuary of a friendly pub, or experience the comfort of a home away from home.

ABOUT THE ROLE
As our Service Excellence Trainer, you will play a key role in elevating the guest experience across our luxury F&B venues. This is an exciting opportunity to shape and deliver impactful training initiatives that drive service standards, empower our teams, and enhance revenue performance.

You'll champion a culture of excellence by designing and leading engaging training sessions, developing an induction programme with a supportive buddy system, and implementing a Train the Trainer model to build in-house expertise. With a focus on both service quality and commercial outcomes, you'll also deliver upsell training aimed at increasing average spend per head.

If you're passionate about people development and luxury hospitality, this role offers the perfect platform to make a lasting impact.

SALARY: 35000 - 38000 per annum
HOURS: 40 hours full time - weekend work included

RESPONSIBILITIES

• Develop and execute a structured service excellence training schedule across the business
• Deliver engaging service training sessions, including pre-shift flash training, supplier-led sessions, and team briefings
• Drive service standards through team incentives, competitions, and continuous learning initiatives
• Conduct upsell training to support an increase in Average Spend Per Head (ASPH) by 2 per cover
• Design and implement a "Train the Trainer" programme to build a network of subject-specific internal experts
• Develop and manage a comprehensive induction programme, including a buddy system to support new team members

SKILLS YOU WILL BRING

• Exceptional observational skills, with the ability to identify service gaps, team strengths, and areas for improvement in a fast-paced luxury F&B environment
• Proven experience in designing and delivering effective 'Train the Trainer' programmes, with a strong understanding of adult learning principles and knowledge transfer
• High levels of energy, passion, and presence, capable of inspiring and energising teams through engaging training sessions and on-the-floor coaching
• Composed and influential coaching style, with the ability to guide, mentor, and challenge team members constructively to achieve excellence in service
• Outstanding interpersonal and communication skills, with the confidence to build rapport across all levels of the business and deliver clear, impactful messaging

PERKS & BENEFITS

• Discounts: We offer a range of discounts on our products, treatments, and dining
  experiences from day 1.
• Volunteering Days: Employees are offered one paid day per year to volunteer with acharity of their choice.
• Private Medical: We offer subsidised private medical insurance through Bupa.
• Pension Scheme: Pay up to 9% of your salary into your pension each month; we
  contribute up to 4.5%.
• Life Assurance: We offer life assurance cover, equivalent of up to a year of your annualsalary.
• Mental Health Support: Our Employee Assistance Programme provides 24-hour support,seven days a week.