Service Excellence Centre Manager

Nordomatic A/S; Birmingham; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading company in the heating and ventilation field seeks a Service Centre Manager to lead their Service Excellence Centre in Birmingham. The role focuses on enhancing service quality and managing a team, with an emphasis on technical support and efficiency. The ideal candidate will have substantial experience in BMS or HVAC environments and demonstrate strong leadership and IT skills.

Qualifications

• Experience in BMS and/or HVAC.
• Managerial experience in a multi-site environment.
• Strong IT skills, especially in Excel.

Responsibilities

• Lead the UK wide Service Excellence Centre, ensuring effective operation.
• Manage SEC team and handle performance issues.
• Oversee financial management and P & L.

Skills

Leadership

IT Skills

BMS Knowledge

HVAC Knowledge

Financial Management

Tools

MS Office

Job description

The candidate will be responsible for leading the UK wide Service Excellence Centre, delivering remote services to customers and internal teams. This role ensures the effective operation of the SEC, driving service quality, team performance and compliance.

• Responsible for co-ordination and collaboration with sales and regional site teams to develop and deliver a range of remote services and enhance effectiveness of site based work through proactive pre-visit diagnosis, including provision and management of remote connectivity
• Develop and share technical knowledge across the UK and wider group to enhance capabilities and engineering efficiency
• Manage the SEC team, managing attendance, sickness absence, handling conduct and performance issues
• Conduct monthly meetings
• Ensure continuous development of the team
• Manage the develop trainees and apprentices
• Log call outs, schedule work, liaise with regional teams regarding site based work
• Approve engineer timesheets
• Financial management, responsibility for P & L

The successful candidate will have a background within BMS and/or HVAC and have managerial experience gained within a multi-site environment and possess strong IT skills including MS Office with emphasis on Excel

At Nordomatic we encourage a workplace where everyone's skills and experience matter and where you can be your true self every day. We therefore welcome all applications.

Department: The Pavillion, Coleshill Manor Office Campus, Manor Drive B46 1DL Birmingham

Lokation: Birmingham

Application deadline: 01 Aug 2025