Service Engineering Supervisor

Johnson Controls, Inc.; Birmingham; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in retail performance and security solutions is seeking a Field Line Manager to lead a skilled team in delivering exceptional service. The role involves managing maintenance visits, ensuring compliance, and fostering a culture of excellence.

Qualifications

• Must hold a full driving license.

Responsibilities

• Ensure health & safety compliance for all team members.
• Lead the team's activities to meet financial targets.
• Drive team productivity and service excellence.

Skills

Leadership

Teamwork

Customer Service

Job description

Company: Sensormatic Solutions, a unit of Johnson Controls

About Us:

Sensormatic Solutions is a global leader in retail performance and security solutions, with our technology deployed in over 80% of the world's leading retail stores. For more than 50 years, we've enhanced in-store operations and delivered seamless, personalized shopping experiences while ensuring the safety of hundreds of millions of people. We bridge information gaps by providing retailers with a comprehensive view of their inventory, customers, staff, and business environment—protecting assets and people throughout the customer journey.

Position Summary:

The Field Line Manager reports to the UK&I Service Support Manager and is responsible for delivering exceptional operational and contractual service to Sensormatic's UK&I customers. This role leads a skilled team of technicians and coordinators, managing planned maintenance visits and technical support across our solution portfolio, including electronic security, electronic article surveillance (EAS), CCTV, and inventory management systems.

Key Responsibilities:

· Ensure health & safety compliance for all team members, with a focus on incident prevention.

· Lead the team's short, medium, and long-term activities, ensuring all financial targets are met or exceeded.

· Maintain 100% completion rate for routine inspections and visits to maximize customer satisfaction.

· Drive team productivity and service excellence through effective leadership and organization.

· Oversee new product launch support, ensuring the team's readiness for post-installation service.

· Foster a culture of teamwork, quality, and customer service excellence.

· Collaborate with the planning team to optimize resource allocation, ensuring projects are completed on time and within budget.

· Oversee engineers' documentation for accuracy and timeliness, including timesheet verification.

· Conduct regular skill assessments and annual appraisals to identify training needs and support team development.

· Build strong customer relationships while managing disputes in coordination with Credit Control.

Must hold a full driving license.

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