Service Engineer - Swindon

Bauwatch; Swindon; On-site; GBP 28,000 - 35,000; Full time

Job summary

BauWatch Group is seeking a Mobile Service Engineer to ensure high-quality service standards. This role involves resolving technical issues on-site and remotely, requiring strong customer focus and technical expertise. Candidates should be capable of working independently and managing local resources effectively while providing exceptional customer service in a dynamic environment.

Benefits

Competitive salary

Overtime payments

In-house training

Workplace Pension

Private Medical Insurance

Death in Service Benefit

Retail discounts

Referral policy

Qualifications

• Experience of using tools and technology to achieve results.
• Ability to use technology - general ability to use MS Office and programmes.

Responsibilities

• Diagnosing malfunctions or technical problems and determining the right solution.
• Performing all common types of periodic maintenance.
• Customer liaison and communications link to other colleagues.

Skills

Customer focus

Solution focused

Team player

Technically skilled

Quality-oriented

Flexibility

Education

Electrical / mechanical engineering or maintenance experience

Professional Education/Vocational Education

Job description

Job Description

BauWatch UK – Mobile Service Engineer - Swindon

About The Role

As a Service Engineer, you’ll have the right technical knowledge to analyse and resolve any issues that might arise with our products when they’re on site – whether that’s at set up, or during the period of hire. You’ll work closely with our Logistics and Planning team and other members of the Operations Team to attend to customer’s queries, both remotely using our innovative technology, or out on site.

Your role is key to delivering our brand promise of outstanding customer satisfaction and service, so a customer-focused attitude is imperative!

Key Tasks To Include

• Full compliance with all H&S requirements, including use of correct PPE at all times.
• Detecting malfunctions or technical problems and determining the right solution, both on location and remotely across all systems.
• Performing all common types of periodic maintenance.
• Making a diagnosis in case of malfunctions or (complex) technical problems.
• Apply standard solutions in case of malfunctions, but also come up with solutions in case of complex technical problems where standardised solutions are not sufficient.
• Carry out inspections of installations in accordance with the applicable standards.
• Keep up-to-date the necessary professional knowledge through self-study and participation in training sessions.
• Carrying out work on the basis of the scheduled assignments from the Service Delivery internal service team.
• Managing the local stock supplies for your geographical area, including the timely ordering of necessary materials for the work to be carried out.
• Ensure order and cleanliness at the workplace and in the service car/truck.
• Customer liaison and communications link to other colleagues…including looking for opportunities for business development, and ensuring correct and complete customer paperwork.
• Full compliance with all H&S requirements, including use of correct PPE at all times.
• When not performing core functions you will be working with team members to support the ongoing activities at the local operations hub.
• Delivering, installing and setting up our rapid deployment CCTV security systems(Towers, CCTV, RSI & Reconeyze)
  
  

Job requirements

About You

• Technically skilled: Experience of using tools and technology to achieve results
• Quality-oriented: Committed to achieving and maintaining the intended quality. Strives for improvement. Convinces others of the importance of quality.
• Solution focused: Gets the problem fixed in the most efficient & effective way.
• Team player: Promotes mutual communication and relationships. Shares information smoothly with others. Supports others.
• Independent: Is able to carry out your own work properly and solve problems without supervision from others.
• Customer focus: Listens to the wishes and needs of the customer and adapt working method accordingly. Prioritise service and client satisfaction.
• Flexibility: Can easily adapt to a changing environment, working methods, working hours, tasks, responsibilities and behaviours of others.
• Friendly: Ability to ‘muck in’ as part of a fast-growing team with an ‘all hands on deck’ approach
• Happy to travel around the UK: Full driving license, with a max of 3 penalty points. Please note some overnight stays will be required (expenses and overtime payable).
• Ability to use technology - general ability to use MS Office and programmes
  
  

Qualifications / Experience

• Driver’s license
• Full, valid driving license.
  
  

Relevant experience

• Electrical / mechanical engineering or maintenance experience
• CCTV systems (desirable)
• Professional Education/Vocational Education.
  
  

What to expect when you join?

When you join BauWatch, you step into an environment where the best services, high-tech security, intelligent data, and process improvement all come together—a dynamic world in which no day is the same. We’re international, down-to-earth, entrepreneurial, inquisitive, keen to learn and continuously looking for opportunities to improve and grow.

We’re open to trying out new ideas and take responsibility to move projects forward. We want to contribute to a future worth living by building a sustainable business. We’re working hard to become a fully circular organization with a focus on sustainability and diversity. In our teams, everybody counts, and we include, value, and respect each individual. We have fun working together too!

What’s On Offer

• Competitive salary
• Overtime payments
• In-house training, with external support as needed
• Opportunity to be part of an exciting time in the team’s growth
• Workplace Pension
• Private Medical Insurance on successful completion of probationary period
• Death in Service Benefit (four times annual salary)
• Retail discounts
• Referral policy
  
  

About BauWatch

We are the number one security company in Europe! From communication to processes, products, and services. We offer the best surveillance technology and high-quality customer service throughout Europe. We take care of security concerns and give our customers the peace of mind they need to move their business forward.

Interested?

Then respond quickly via the 'Apply' button or 'Apply With LinkedIn'. Please contact Ruud Licht on [phone] or [e-mail] if you have any questions.