Service Engineer South Wales, Gloucester & Worcester

Reliance High Tech; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in security technology is seeking a skilled technician to provide expertise in fault finding and repair across a range of security systems, including CCTV, access control, and intercom systems. This role requires strong communication skills and a keen attention to customer service. The successful candidate will work independently and as part of a team to deliver high-quality service and ensure technical knowledge is up-to-date.

Qualifications

• 4+ years of experience in electronic security.
• Proven record of great customer service.
• Good knowledge of Access control, CCTV, Intercom, Intruder systems.

Responsibilities

• Provide fault finding and repairs for security systems.
• Collaborate with business units to meet customer expectations.
• Maintain up-to-date technical knowledge through training.

Skills

Communication

Customer Service

Fault Finding

Technical Expertise

Education

NVQ 3 in Electronic Security

Job description

Client:

Reliance High Tech

Location:

London, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

680ec34b6fd2

Job Views:

7

Posted:

29.06.2025

Expiry Date:

13.08.2025

Job Description:

Responsibilities

• Provide technical expertise in fault finding and repairs across varied selection of PC/Network based and analogue security systems with a working knowledge of different high end software packages.
• Provide technical expertise in fault finding and repair with a variety of CCTV operating systems from small scale CCTV systems to large Multi-site installations with PC Based Digital Recorders. To understand fibre optic transmission systems, LAN/WAN networks and radio telemetry systems to effectively remedy any faults. Liaise with higher grade engineers where required.
• Provide emergency solutions when operating out of hours as specified on the departmental rota. Collaborate with all parts of the business to ensure that the agreed scope of works is delivered in line with the customer’s expectations.
• Participate in team meetings and actively contribute towards the business’ activities.
• Strive to maximize personal development and performance and take active part in performance reviews and personal development plans. Maintain up to date technical knowledge through internal and external training provision.
• Operate according to the requirements of business-specific applications and processes and the broad application environments (e.g., order submission, stock control, timesheet submission, job closing, etc.)
• NVQ 3 in Electronic Security or equivalent proven experience (4+ Years) Knowledge of Access control / CCTV / Intercom / Intruder systems. Including;
• Knowledge of Windows Operating Systems.
• Knowledge of digital electronics principles and systems Health and Safety.
• Good knowledge of Access control / CCTV / Intercom / Intruder systems.
• Good knowledge surrounding digital electronics and electrical systems.
• Working knowledge of TCP/IP and other network fundamentals of UFE’s (Unified Front End).
• Excellent communication skills – Written and Verbal.

Your Profile

Flexible with a can do/will do attitude, able to work both independently and part of a team essential. Proven record of great customer service and an ability to manage time and workload a must.

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Created on 29/06/2025 by TN United Kingdom