Service Engineer - South Coast

www.findapprenticeship.service.gov.uk - Jobboard; Newark and Sherwood; On-site; GBP 28,000; Full time

Job summary

A leading job board is seeking a Field Service Engineer in South England. The role involves providing exceptional customer service, conducting system installations, and performing regular maintenance. Ideal candidates will have a full UK driving license and an electrical/electronic background. This permanent position offers a salary of £28,000 and benefits such as life insurance, pension contributions, and flexible holiday options.

Benefits

Life insurance

Pension contribution

Up to 30 days holiday

Company Car

Opportunities to travel abroad

Qualifications

• Full UK driving licence is required.
• Electrical/electronic background is advantageous.
• Experience with networks and server installation is a plus.

Responsibilities

• Provide exceptional service to customers.
• Conduct regular maintenance of existing products.
• Install systems and products on-site.

Skills

Customer service

Root cause analysis

Electrical/electronic knowledge

Organizational skills

PC literacy

Education

Recognized engineering qualifications

Tools

MS Office (Excel, Word, PowerPoint)

Job description

Field Service Engineer

Location - South

Permanent role

Key role and responsibilities for Field Service Engineer

- Provide exceptional service to all customers
- Root cause removal of issues and feed information for technical bulletins
- Regular PPM maintenance of existing products
- Installing systems and products
- Updating site equipment and carrying out all relevant hardware and software modifications
- Managing and controlling of spare parts of products repair and upgrade
- Building long-term relationships with customers
- Ensuring all the items not are not out of service for more than 48h
- Report any issues on companies system
- Respond to calls within 2 hours with high first time fix rate
- Ensure all the documentation is recorded accurately

To undertake any other duties required by management to meet the needs of the business
Responding to on site customer support requests
Keep accurate boot stocks and consume parts as per the process

Minimum requirements for Field Service Engineer

- Full UK driving licence
- Sound electrical / electronic background with recognised engineering qualifications an advantage
- Experience of Networks and server installation and maintenance an advantage
- PC literate with ability to create, modify and maintain MS office documents (excel, Word, PowerPoint)
- Proven organisational skills and self-motivated
- Weekend and evening call out cover on a rota system with other regional engineers

Salary 28,000 per annum

Benefits:

- Permanent job
- Early finish on Friday
- Life insurance
- Pension contribution
- Up to 30 days holiday
- Opportunities to travel abroad for work purposes
- Company Car

If you believe that your skills and experience match what we are looking for please call Ethero on 01782 367818 or submit your CV by clicking "Apply Now" and we will be in touch