Service Engineer - Security

Hall&Kay Fire Engineering; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in fire protection and security solutions is seeking a skilled CCTV Technician to install, maintain, and troubleshoot CCTV systems. The role requires strong technical expertise and customer service skills to meet client needs effectively. You will work independently and collaboratively, ensuring all systems comply with industry standards while providing exceptional service. Join a team that values collaboration and innovation in delivering safety solutions.

Benefits

25 days holiday plus bank holidays

Option to buy 5 days and sell 2 days

Contributory company pension scheme

Life Assurance

Company Van

Company Funded Health Cash Plan

Qualifications

• Solid experience in CCTV system installation and maintenance.
• Strong knowledge of network protocols and data protection regulations.

Responsibilities

• Installing and configuring CCTV systems according to client specifications.
• Conducting routine maintenance and troubleshooting system issues.
• Ensuring compliance with data protection regulations.

Skills

CCTV system installation

Troubleshooting

Problem-solving

Communication

Tools

CCTV equipment

Network cabling

Job description

Summary of Role

You will contribute to the development, implementation, and maintenance of security solutions for our clients.

What you will be doing

1. Installing and configuring CCTV systems, including cameras, monitors, recording equipment, and network connections, based on client specifications and industry best practices.
2. Conducting routine maintenance to ensure CCTV systems are in optimal working condition. Identifying and resolving hardware, software, or network issues promptly. Planning and executing system upgrades as needed.
3. Investigating and resolving CCTV system malfunctions through fault finding and diagnostics. Addressing issues involving cameras, cables, monitors, power supplies, and network connections.
4. Upgrades and Enhancements: Collaborating with clients to understand their evolving security needs and recommending system upgrades or enhancements. Working with vendors and suppliers to source components and implement improvements.
5. Maintaining accurate records of CCTV installations, including diagrams, configurations, and maintenance schedules. Producing reports on system performance, faults, repairs, and upgrades.
6. Ensuring compliance with industry regulations and standards, including data protection and GDPR.
7. Providing excellent customer support by guiding clients in system setup and usage. Responding promptly to inquiries and service requests.

What we will need from you

• Experience in CCTV installation, maintenance, and troubleshooting.
• Proficiency with industry-standard CCTV equipment, software, and tools.
• Knowledge of network protocols, IP addressing, LAN, and cabling.
• Understanding of data protection and privacy standards.
• Strong diagnostic and problem-solving skills.
• Attention to detail and ability to work independently.
• Effective communication skills for collaborating with clients, vendors, and team members.

What you can expect in return

• Competitive and negotiable salary based on experience.
• 25 days holiday plus bank holidays, with options to buy 5 days and sell 2 days.
• Contributory pension scheme.
• Life Assurance.
• Company Van.
• Health Cash Plan funded by the company.
• Hours: 36.5 hours/week, Monday to Thursday 8:40-4:00, Friday 8:45-4:00.

How to apply

Please submit a tailored CV highlighting your relevant experience for this role.

Additional Company Information

At Hall & Kay, we deliver complex fire protection and security solutions to safeguard what matters most. With over 140 years of experience, we design, supply, install, test, and maintain sprinkler, gas suppression, fire detection, and integrated security systems. Our culture emphasizes teamwork and long-term relationships with clients across various industries, driven by our commitment to safety and excellence.