Service Engineer - Security

Johnson Controls; East Hagbourne; On-site; GBP 25,000 - 35,000; Full time

Job summary

Johnson Controls is seeking an Onsite Service Engineer specializing in Security Systems for a commercial customer base in the Oxford area. Candidates should be proactive problem solvers with a strong background in customer service. The role includes competitive salary, generous benefits, and career advancement opportunities within a top-tier company.

Benefits

Company Vehicle

Pension – we match up to 7%

25 days holiday plus bank holidays

Ongoing training

Staff referral scheme up to £2,000

Qualifications

• Experience in the Fire & Security industry
• Valid driving license
• Ability to lift and climb ladders

Responsibilities

• Deliver exemplary Customer Service that exceeds expectations.
• Service devices safely and responsibly, minimizing risk.
• Manage time effectively, prioritizing tasks for efficiency.

Skills

Customer Service

Problem Solving

Technical Expertise

Tools

PPE

Job description

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Onsite Service Engineer - Security

What can Johnson Controls do for you?

We offer an exciting opportunity to work with Johnson Controls, helping to shape a future that is safe, comfortable, and sustainable. We are passionate about enhancing the way the world lives, works, and plays, and we are committed to creating an environment where our employees can thrive and grow.

What you will do

The Security Service Engineer will serve a large commercial customer base in the Oxford area, focusing on servicing Security Systems such as Intruder Alarms, CCTV, and Access Control. The ideal candidate will adhere to industry standards while providing outstanding customer service and technical expertise. We seek proactive engineers who can identify and solve problems before they arise. This is an exceptional opportunity to join a high-performing team focused on a specific geographical region, working for a market-leading brand that offers unparalleled career advancement.

How you will do it

1. Deliver exemplary Customer Service that exceeds expectations, fostering strong relationships with both internal and external clients.
2. Service devices safely and responsibly, minimizing the risk of injury and property damage.
3. Manage time effectively, prioritizing tasks to ensure efficiency.
4. Accurately complete Engineer work reports, handover certificates, and checklists as required.

What we look for

• Experience in the Fire & Security industry.
• Valid driving license.
• Ability to lift and climb ladders.
• Previous experience in a customer-facing role.

Why work for Johnson Controls?

We provide a solid foundation for your career progression, including a competitive salary with significant earning potential, optional overtime, and generous callout payments, among other benefits. Additional perks include a company vehicle, uniform, all necessary tools and PPE, ongoing training, and robust health & safety programs. Join our team, where the average tenure exceeds 20 years, and become a valued member of our winning team! Join us at Johnson Controls and be part of a transformative journey!

• Competitive basic salary with excellent additional earnings potential
• Overtime & Call Out opportunities
• Travel Time – Averaging 3% of basic salary
• Engineering Commission scheme – Averaging 7% of basic salary
• Sales referral incentive scheme
• Pension – we match up to 7%
• 25 days holiday plus bank holidays
• Company Vehicle, uniform, all PPE, tools and ongoing training provided
• Industry leading Health & Safety and an employee assistance program
• Career progression opportunities - newly introduced Engineering career ladder 2022
• Our team average 20+ years length of service
• The opportunity to become a valued member of our Winning Team
• Staff referral scheme up to £2,000
• Rewards & recognition programmes