Service Engineer - Scientific Equipment

Mase Consulting Ltd; Tyseley; Hybrid; GBP 42,000 - 48,000; Full time

Job summary

A leading analytical instrument provider is looking for a Service Engineer to join their UK team. This role involves working with complex equipment and providing outstanding service to clients. Candidates should have 2+ years of relevant experience and strong communication skills. The position offers a competitive salary and various benefits, along with opportunities for training and development.

Benefits

£42K - £48K Basic Salary

£10K Overtime Realistic

Bonus (equivalent to 1 month’s salary per year)

Hybrid Company Car

Pension (6% employer / 3% Employee)

BUPA Healthcare

Income Protection Insurance

25 Days Holiday + Public Holidays

Qualifications

• Minimum 2+ years of service engineering experience (field-based preferred).
• Experience working on complex equipment, e.g., Analytical Instruments.
• Strong communicator with a focus on excellent customer service.

Responsibilities

• Install and commission equipment, provide operator training.
• Conduct routine service and calibration work.
• Travel across the UK for customer visits and service calls.

Skills

Service engineering experience

Customer service skills

Complex equipment handling

Education

HNC, HND, Degree, or Apprenticeship

Job description

Overview

Service Engineer - Scientific Equipment. This leading analytical instrument provider has seen continuous growth and, with a pending retirement, is looking to bolster its UK service team. They are recognised for service delivery and offer some of the industry’s most advanced benchtop and floor-standing equipment, with a focus on meeting customers’ needs and upholding high standards of performance and quality.

Benefits

• £42K - £48K Basic Salary
• £10K Overtime Realistic (payment for any hours worked over 37.5 hours pw - paid at 1.5x or 2x)
• Bonus (equivalent to 1 month’s salary per year)
• Hybrid Company Car
• Pension (6% employer / 3% Employee - rising with service)
• BUPA Healthcare
• Income Protection Insurance
• 4 x Death In Service
• Sick Pay
• 25 Days Holiday + Public Holidays (rising with service)
• Hours: Monday to Friday

Responsibilities

• Work from a home office and cover the UK with occasional travel to Ireland when needed.
• Attend 2-5 customer visits per week due to the complex nature of the equipment.
• Install, commission and provide basic operator training to groups of 2-3 during new equipment installations. Some advanced equipment installations may take 2-3 days.
• Visit major industry (15%) and academia (85%) clients; as skills develop this mix will change and may include limited hospital clients.
• Decommission equipment for site relocations.
• Conduct routine service and calibration work, as well as reactive maintenance, including diagnosis, fault finding and problem resolution.
• Work on equipment with hardware and software values ranging from £100K to £2m.
• Complete service visit reports.
• Operate to a 2+ week service schedule.
• Initial training will include shadowing and supporting experienced engineers in the field.

About You / Qualifications

• Minimum 2+ years of service engineering experience (field-based preferred); broad mechanical and electrical exposure.
• Open to site-based Technicians wishing to transition into the field if they have relatable instrument experience.
• Experience working on complex equipment, e.g., Analytical Instruments, Optical Microscopes, Vision Inspection, Laser Deposition, Photonics, Sample Preparation, Electron Microscopes, Vacuum Pumps, SEM, TEM, High Voltage Systems (up to 300KV), Stepper Motors, Optics, Spectrometers, UHV Systems, Motion Control Technology, X-Ray Systems, XRF, XRD, CT Systems, Micro CT Systems, MRI Scanners, Particle Accelerators, Particle Analysis machines or similar.
• Open to former RAF / Military engineers transitioning to the private sector, with adaptability and a drive to develop skills.
• Strong communicator with a focus on excellent customer service.
• Related engineering education (HNC, HND, Degree, or Apprenticeship) is essential; logical and methodical fault-finding and flexibility to travel within the UK (40% of time away from home – ~2 nights per week).
• UK driving license is essential; right to work in the UK. Sponsorship is not offered.

How to Apply

Interested in this role? Click the apply button to send your CV. If we think you’re a great fit, we’ll be in touch in the next couple of days. Thank you for reading about this opportunity. Team Mase.