Service Engineer - Scientific Equipment

Mase Consulting Ltd; Sheffield; Hybrid; GBP 42,000 - 48,000; Full time

Job summary

A leading analytical instrument provider is looking for a Service Engineer to join their team. The candidate will work from home but cover the UK with occasional travels. The role includes equipment installations, service, and maintenance. Ideal candidates will have at least 2 years of service engineering experience with complex equipment, strong communication skills, and relevant engineering education. A competitive salary and benefits are offered.

Benefits

Competitive salary (£42K - £48K)

Overtime pay

Bonus equivalent to 1 month's salary

BUPA Healthcare

25 days holiday plus public holidays

Qualifications

• Minimum of 2+ years in service engineering (field-based preferred).
• Experience working on complex equipment.
• UK driving license essential.

Responsibilities

• Conduct installations, commissioning, and training for clients.
• Perform routine service, calibration, and reactive maintenance.
• Complete service visit reports.

Skills

Experience on complex equipment

Great customer service

Mechanical and electrical exposure

Field-based service engineering experience

Education

HNC, HND, Degree, or Apprenticeships

Tools

Analytical Instruments

Optical Microscopes

Electron Microscopes

Laser Technology

Job description

Overview

Service Engineer - Scientific Equipment

This leading analytical instrument provider has seen continuous growth over the past 5 years. With a pending retirement, they are looking to further bolster their UK service team. They are recognised for service delivery and offer some of the industry's most advanced benchtop and floor-standing equipment, and they pride themselves on attention to customers' needs and high standards of performance and quality.

Rewards & Benefits

• £42K - £48K Basic Salary
• £10K Overtime Realistic (payment for hours worked over 37.5 hours per week – paid at 1.5x or 2x)
• Bonus (equivalent to 1 month's salary per year)
• Hybrid Company Car
• Pension (6% employer / 3% Employee – rising with service)
• BUPA Healthcare
• Income Protection Insurance
• 4 x Death In Service
• Sick Pay
• 25 Days Holiday + Public Holidays (rising with service)
• Hours: Monday to Friday

About The Role

• As a Service Engineer, you will work from a home office and cover the UK with occasional travel to Ireland when needed.
• Due to the complex nature of the equipment you will typically attend 2-5 customer visits per week.
• Operate from a home office and visit customers to complete new equipment installations, commissioning and basic operator training to groups of 2-3. Some more advanced equipment can take up to 2-3 days to complete an installation.
• Visit major industry (15%) and academia (85%) clients. As you develop your skills in other product areas this ratio will change and may include some hospital clients.
• Decommissioning equipment for site relocations.
• Conduct routine service and calibration work, alongside more reactive maintenance, including diagnosis, fault finding and problem resolution.
• Work on equipment including both hardware and software ranging from £100K to £2m in value.
• Complete service visit reports.
• Work to a 2+ week service schedule.
• Initial training will include shadowing and supporting experienced engineers in the field.

About You

The successful candidate will possess a minimum of 2+ years of service engineering experience (field-based preferably) and have broad mechanical and electrical exposure. The client is willing to consider site-based Technicians wishing to transition into the field if they have relatable instrument experience.

• You must have experience working on complex equipment, which could include but is not limited to: Analytical Instruments, Optical Microscopes, Vision Inspection, Laser Deposition, Photonics, Sample Preparation, Electron Microscopes, Vacuum Pumps, SEM, TEM, High Voltage Systems (up to 300KV), Stepper Motors, Optics, Spectrometers, UHV Systems, Motion Control Technology, X-Ray Systems, XRF, XRD, CT Systems, Micro CT Systems, MRI Scanners, Particle Accelerators, Particle Analysis machines or similar.
• Open to former RAF / Military engineers wishing to transition to the private sector if they are adaptable, with a drive to develop skills and self-learn.
• A strong communicator with a priority on great customer service is essential.
• Related engineering education including HNC, HND, Degree, or Apprenticeships is essential, as is a logical and methodical approach to fault finding and the flexibility to travel within the UK (40% of time away from home – 2 nights per week on average).
• A UK driving license is essential, as is the right to work in the UK. The client does not offer sponsorship.

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Interested in this role? Here's what happens next…

• Click the apply button to send us your CV. If we think you're a great fit for this role, we'll be in touch in the next couple of days.

Thank you for taking the time to read about this opportunity. We look forward to hearing from you,

Team Mase.

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Job Ref: (Apply online only)-CVL

Location: Northwest, Yorkshire, Midlands, Southeast (but north of London) or Southwest (but no further south than Bristol).

Keywords: Service Engineer, Field Engineer, Senior Engineer, Technical Support Engineer, Installation Engineer, Support Specialist, Technical Specialist, Engineering, Mechanical Engineering, Electrical Engineering, Electronic Engineering, Mechatronic, Physics, Chemistry, Metrology, Material Science, Robotics, Motion Control, Laser Technology, X-Ray Equipment, Electron Microscopy, SEM, TEM, Analytical Instruments, Particle Analysis, Magnetics, Electrical Discharge, Photonics, Spectroscopy, Spectrometry, MRI Scanners, Optical Microscopes, Vacuum Pumps, Stepper Motors, UHV, Imaging