Service Engineer - Scientific Equipment

ZipRecruiter; Northampton; Hybrid; GBP 42,000 - 48,000; Full time

Job summary

A leading analytical instrument provider seeks a Service Engineer to join their expanding UK service team. This role involves equipment installations and customer training across various sectors, including academia and industry. Candidates should possess 2+ years of relevant experience and provide outstanding customer service while working with complex scientific equipment.

Benefits

Hybrid Company Car

Pension (6% employer / 3% employee)

BUPA Healthcare

Income Protection Insurance

25 Days Holiday + Public Holidays

Qualifications

• Minimum 2+ years of service engineering experience, preferably field-based.
• Experience working on complex equipment like Analytical Instruments.
• Strong communicator prioritizing customer service.

Responsibilities

• Conduct installations, commissioning, and operator training.
• Perform routine service and calibration work.
• Travel within the UK for customer visits, averaging 2 nights away weekly.

Skills

Customer Service

Mechanical Engineering

Electrical Engineering

Problem Resolution

Communication

Education

Degree in Engineering (HNC, HND, or similar)

Job description

Job Description

Service Engineer – Scientific Equipment
Why This Company?
This leading analytical instrument provider has seen continuous growth over the past 5 years and with a pending retirement is now looking to further bolster its UK service team.
Recognised for service delivery and offering some of the industry’s most advanced benchtop and floor-standing equipment, they pride themselves on their detailed attention to their customers’ needs and dedication to the highest standards of performance and quality.
Rewards & Benefits
* £42K - £48K Basic Salary
* £10K Overtime Realistic (payment for any hours worked over 37.5 hours pw - paid at 1.5x or 2x)
* Bonus (equivalent to 1 month's salary per year)
* Hybrid Company Car
* Pension (6% employer / 3% Employee – rising with service)
* BUPA Healthcare
* Income Protection Insurance
* 4 x Death In Service
* Sick Pay
* 25 Days Holiday + Public Holidays (rising with service)
* Hours: Monday to Friday
About The Role
As a Service Engineer, you will work from a home office and cover the UK with occasional travel to Ireland when needed. Other responsibilities include:
* Due to the complex nature of the equipment you will typically attend 2-5 customer visits per week.
* Operating from a home office and visiting customers to complete new equipment installations, commissioning and basic operator training to groups of 2-3. Some of the more advanced equipment can take up to 2-3 days to complete an installation.
* Visiting major industry (15%) and academia (85%) clients.

As you develop your skills in other product areas this ratio will change and also include some albeit limited hospital clients.
* Decommissioning equipment for site relocations.
* Conducting routine service and calibration work, alongside more reactive maintenance, including diagnosis, fault finding and problem resolution.
* Working on equipment including both hardware and software ranging from £100K to £2m in value.
* Completing service visit reports.
* Working to a 2+ week service schedule.
* Initial training will include shadowing and supporting experienced engineers in the field.
About You
The successful candidate will possess a minimum of 2+ years of service engineering experience (field-based preferably) and have broad mechanical and electrical exposure. My client is willing to consider site-based Technicians wishing to make the transition into the field should they possess some relatable instrument experience.
You must have experience working on complex equipment, which could include but is not limited to, Analytical Instruments, Optical Microscopes, Vision Inspection, Laser Deposition, Photonics, Sample Preparation, Electron Microscopes, Vacuum Pumps, SEM, TEM, High Voltage Systems (up to 300KV), Stepper Motors, Optics, Spectrometers, UHV Systems, Motion Control Technology, X-Ray Systems, XRF, XRD, CT Systems, Micro CT Systems, MRI Scanners, Particle Accelerators, Particle Analysis machines or similar.
We are also open to former RAF / Military engineers wishing to make the transition to the private sector if they are adaptable, with a drive to develop their skills and self-learn.
A strong communicator with a priority on great customer service is essential.
Related engineering education including HNC, HND, Degree, or an Apprenticeships is essential as is a logical and methodical approach to fault finding and the flexibility to travel within the UK (40% of your time away from home – 2 nights per week on average).
A UK driving license is essential, as is the right to work in the UK. My client doesn’t offer sponsorship.
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Interested in this role?

Here’s what happens next…
Click the apply button to send us your CV. If we think you’re a great fit for this role, we’ll be in touch in the next couple of days.
Thank you for taking the time to read about this opportunity. We look forward to hearing from you,
Team Mase.
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Job Ref: (Apply online only)-CVL
Service Engineer – Scientific Equipment
Location: Northwest, Yorkshire, Midlands, Southeast (but north of London) or Southwest (but no further south than Bristol).
Keywords: Service Engineer, Field Engineer, Senior Engineer, Technical Support Engineer, Installation Engineer, Support Specialist, Technical Specialist, Engineering, Mechanical Engineering, Electrical Engineering, Electronic Engineering, Mechatronic, Physics, Chemistry, Metrology, Material Science, Robotics, Motion Control, Laser Technology, X-Ray Equipment, Electron Microscopy, SEM, TEM, Analytical Instruments, Particle Analysis, Magnetics, Electrical Discharge, Photonics, Spectroscopy, Spectrometry, MRI Scanners, Optical Microscopes, Vacuum Pumps, Stepper Motors, UHV, Imaging