Service Engineer - Scientific Equipment

Mase Consulting Ltd; Luton; Hybrid; GBP 42,000 - 48,000; Full time

Job summary

A leading analytical instrument provider seeks a Service Engineer to join their growing team in the UK. The role involves installation and maintenance of sophisticated scientific equipment, attending multiple customer visits, and providing exceptional customer service. Candidates should have relevant engineering experience and strong problem-solving skills. A competitive salary with benefits including bonuses and healthcare is offered.

Benefits

GBP10K Overtime

Hybrid Company Car

Pension (6% employer / 3% employee)

BUPA Healthcare

Income Protection Insurance

25 Days Holiday + Public Holidays

Qualifications

• Minimum 2+ years of service engineering experience (field-based preferable).
• Experience with complex equipment such as analytical instruments and optical microscopes.
• Strong communication skills with a focus on customer service.

Responsibilities

• Conduct customer visits for installations, training, and maintenance.
• Perform routine service and calibration work on complex instruments.
• Communicate effectively with clients to provide service-oriented solutions.

Skills

Mechanical exposure

Electrical exposure

Fault finding

Problem resolution

Customer service

Education

Related engineering education (HNC, HND, Degree, Apprenticeship)

Job description

Service Engineer Scientific Equipment

Why This Company?

This leading analytical instrument provider has seen continuous growth over the past 5 years and with a pending retirement is now looking to further bolster its UK service team.

Recognised for service delivery and offering some of the industry s most advanced benchtop and floor-standing equipment, they pride themselves on their detailed attention to their customers needs and dedication to the highest standards of performance and quality.

Rewards & Benefits

• GBP42K - GBP48K Basic Salary
• GBP10K Overtime Realistic (payment for any hours worked over 37.5 hours pw - paid at 1.5x or 2x)
• Bonus (equivalent to 1 month's salary per year)
• Hybrid Company Car
• Pension (6% employer / 3% Employee rising with service)
• BUPA Healthcare
• Income Protection Insurance
• 4 x Death In Service
• Sick Pay
• 25 Days Holiday + Public Holidays (rising with service)
• Hours: Monday to Friday

About The Role

As a Service Engineer, you will work from a home office and cover the UK with occasional travel to Ireland when needed. Other responsibilities include:

• Due to the complex nature of the equipment you will typically attend 2-5 customer visits per week.
• Operating from a home office and visiting customers to complete new equipment installations, commissioning and basic operator training to groups of 2-3. Some of the more advanced equipment can take up to 2-3 days to complete an installation.
• Visiting major industry (15%) and academia (85%) clients. As you develop your skills in other product areas this ratio will change and also include some albeit limited hospital clients.
• Decommissioning equipment for site relocations.
• Conducting routine service and calibration work, alongside more reactive maintenance, including diagnosis, fault finding and problem resolution.
• Working on equipment including both hardware and software ranging from GBP100K to GBP2m in value.
• Completing service visit reports.
• Working to a 2+ week service schedule.
• Initial training will include shadowing and supporting experienced engineers in the field.

About You

The successful candidate will possess a minimum of 2+ years of service engineering experience (field-based preferably) and have broad mechanical and electrical exposure. My client is willing to consider site-based Technicians wishing to make the transition into the field should they possess some relatable instrument experience.

You must have experience working on complex equipment, which could include but is not limited to, Analytical Instruments, Optical Microscopes, Vision Inspection, Laser Deposition, Photonics, Sample Preparation, Electron Microscopes, Vacuum Pumps, SEM, TEM, High Voltage Systems (up to 300KV), Stepper Motors, Optics, Spectrometers, UHV Systems, Motion Control Technology, X-Ray Systems, XRF, XRD, CT Systems, Micro CT Systems, MRI Scanners, Particle Accelerators, Particle Analysis machines or similar.

We are also open to former RAF / Military engineers wishing to make the transition to the private sector if they are adaptable, with a drive to develop their skills and self-learn.

A strong communicator with a priority on great customer service is essential.

Related engineering education including HNC, HND, Degree, or an Apprenticeships is essential as is a logical and methodical approach to fault finding and the flexibility to travel within the UK (40% of your time away from home 2 nights per week on average).

A UK driving license is essential, as is the right to work in the UK. My client doesn t offer sponsorship.

Interested in this role? Here s what happens next

Click the apply button to send us your CV. If we think you re a great fit for this role, we ll be in touch in the next couple of days.

Thank you for taking the time to read about this opportunity. We look forward to hearing from you,

Team Mase.

Job Ref: (Apply online only)-CVL

Service Engineer Scientific Equipment

Location: Northwest, Yorkshire, Midlands, Southeast (but north of London) or Southwest (but no further south than Bristol).